Michael Toscano
Waretown,NJ
Summary
Committed professional with a solid history of accomplishments in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Monmouth County Sheriff's Office
03.2015 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Improved communication between first responders and public by providing accurate information during emergencies.
- Maintained calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
Manager
Manahawkin Magic Wash
12.2009 - 03.2015
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain industry regulations.
- Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Captain Carwash
12.2005 - 12.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Arts - Health And Physical Education
Kean University
Union, NJ05.2013
Skills
- Microsoft Suite
- Spillman, NCIC, AOC
- Emergency Protocols
- Information Gathering
- Teamwork and Collaboration
- Crisis Management
- Resource Coordination
- Empathy and Compassion
- Record Keeping
- Confidentiality Maintenance
- Professionalism and Integrity
- Time Management
- Public Safety Awareness
Certification
NJ Teaching Certificate Grades K-12 Physical Education & Health
NJ EMD & Basic 911
Basic Life Support CPR and AED
Fema ICS 100,200,700,800 Certificates
Hazmat Awareness
Timeline
Public Safety Telecommunicator
Monmouth County Sheriff's Office
03.2015 - Current
Manager
Manahawkin Magic Wash
12.2009 - 03.2015
Assistant Manager
Captain Carwash
12.2005 - 12.2009
Bachelor of Arts - Health And Physical Education
Kean University
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