Brandyce S. Matthews
Newark,NJ
Summary
To obtain a challenging position in a company where initiative, enthusiasm, and drive are valued; as well as, having an opportunity to advance.
Overview
18
18
years of professional experience
Work History
Public Safety Telecommunicator
Newark Police Department
Newark
03.2019 - Current
- Receive and answer emergency and non emergency calls
- Assisted callers in emergency situations with appropriate information and support.
- Dispatch police vehicles by radio, receive and transmits orders and instructions using appropriate code language
- Administrative Clerk ( Time & Attendance, Scheduling and Comstat Reports)
- Video Surveillance Unit
Paraprofessional
Newark Public Schools
Newark
11.2010 - 06.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in classroom management, fostering a positive learning environment for all students.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
Telemarketing Sales and Service Representative
Interglobal Mortgage Corporation
10.2007 - 08.2010
- Monitored progress towards goals, Facilitated achievement of personal and team goals
- Made outbound calls to customers and prospects to set appointments
- Provided quality service to ensure customers retention and satisfaction
- Developed strong customer relationships through consistent follow-up and personalized service.
Education
Diploma -
New Town High School
Owings Mills, Maryland05.2007
Skills
- Knowledgeable in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Genetec
- Customer service
- Data entry
- Active listening
- Decision-making
- Problem-solving
Timeline
Public Safety Telecommunicator
Newark Police Department
03.2019 - Current
Paraprofessional
Newark Public Schools
11.2010 - 06.2017
Telemarketing Sales and Service Representative
Interglobal Mortgage Corporation
10.2007 - 08.2010
Diploma -
New Town High School