Regina Baldwin
Newark,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
911 Public Safety Telecommunicator
Montclair PD
06.2023 - 11.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Associate
Bob's Discount Furniture
08.2018 - 02.2023
- Responds to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listens attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Customer Service Associate
Home Sense
08.2017 - 08.2018
- Established customer experience practices with internal and external customers
- Accurately rang customer purchases/returns and counted change back to customer according to established operating procedures
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards
- Accurately processed and prepared merchandise for the sales floor following company procedures and standards
- Initiated and participated in store recovery as needed throughout the day
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
Food Preparation Associate
United Airlines
06.2016 - 08.2017
- Prepared and packed equipment with the required product that is specified for upcoming flight
- Followed menus, food safety requirements and portion control
- Including special meals and service items when needed
- Operated silverware-bagging machine
- Stored and organized equipment according to customer specification and move the equipment to a final staging area in a timely manner.
Wellness Ambassador
Rite Aid Pharmacy
03.2014 - 04.2016
- Assisted the customers on the sales floor, helping the pharmacy and front end on the register
- Responsible for Wellness 65 program on first Wednesdays of the month
- Scheduled flu clinics.
Education
High School Diploma -
Essex County Vocational School
Newark, New Jersey06.2009
Skills
- Intermediate skills in Microsoft Office including MS Word, MS Excel, & Outlook, and basic skills in MS PowerPoint
- Medical Terminology: Anatomy and Physiology, Clinical Skills: Measuring vital signs, exam methods, phlebotomy, injections, Lab Procedures: Microscope usage, collecting specimens, smear procedures, occult blood tests, glucose tests and urinalysis, Administrative Duties and Health Insurance Processing: Computer usage, basic medical billing, and coding (ICD9 & CPT4), patient scheduling, claims processing filing and charting
- EMS Dispatch
- Works Well Under Pressure
- Emergency Medical Instruction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
911 Public Safety Telecommunicator
Montclair PD
06.2023 - 11.2023
Customer Service Associate
Bob's Discount Furniture
08.2018 - 02.2023
Customer Service Associate
Home Sense
08.2017 - 08.2018
Food Preparation Associate
United Airlines
06.2016 - 08.2017
Wellness Ambassador
Rite Aid Pharmacy
03.2014 - 04.2016
High School Diploma -
Essex County Vocational School
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