Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELISSA HOLLEY

Orange City

Summary

I have been a highly dedicated and motivated Public Safety Telecommunicator for the last 4 years. I am skilled in quickly assessing situations, prioritizing calls, and coordination of emergency response units under pressure. While performing tasks at work I have to demonstrate good judgment, calm demeanor, and clearly communicate during high stress incidents. Many times I will find myself having to be proficient in multi-line phone systems, radio dispatch equipment and CAD Software. I pride myself on having the ability to perform these tasks while also delivering accurate and timely assistance to first responders and the community of Seminole County.

Overview

9
9
years of professional experience

Work History

Public Safety Telecommunicator

Seminole County Sheriff's Office
01.2021 - Current
  • Answer 9-1-1 emergency and nonemergency requests from different sources, such as phone calls, text messages, social media, and alarm systems
  • Determine the type of emergency and its location and decide the appropriate response based on agency procedures
  • Relay information to the appropriate first-responder agency
  • Coordinate the dispatch of emergency response personnel
  • Give instructions to the person in need before emergency services arrive
  • Monitor and track the status of police, fire, and ambulance units
  • Synchronize responses with other area communication centers
  • Keep detailed records of calls

Server / Waitress

Texas Roadhouse
01.2017 - 01.2021
  • Greet customers, explain daily specials, and answer questions related to the menu
  • Take orders from customers for food and beverages
  • Relay food and beverage orders to the kitchen, such as via a point-of-sale system
  • Prepare certain menu items, such as assembling garnishes or brewing coffee
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Check on customers to confirm satisfaction and assist with other requests
  • Prepare customers’ itemized checks, take payment, and return change
  • Set up dining areas and stock service areas

Education

Criminal Justice Bachelors’ Program -

Valdosta State College
09.2025

Dental Assistant Program - undefined

University of Florida
01.2016

Class of 2015 - undefined

Oviedo High School
01.2015

Skills

  • Data-Oriented
  • Decision Making
  • Multi-Tasking
  • Customer Service
  • Problem Solving
  • Time Management
  • Microsoft Office
  • Communication

Timeline

Public Safety Telecommunicator

Seminole County Sheriff's Office
01.2021 - Current

Server / Waitress

Texas Roadhouse
01.2017 - 01.2021

Dental Assistant Program - undefined

University of Florida

Class of 2015 - undefined

Oviedo High School

Criminal Justice Bachelors’ Program -

Valdosta State College