Lillian Booker
Bradenton,FL
Summary
Dedicated and detail-oriented professional with experience in emergency communications, investigations, administrative operations, and human services. Skilled in handling high-pressure situations, prioritizing competing demands, and communicating effectively with diverse populations. Proven ability to remain calm under stress, accurately gather and document critical information, and maintain confidentiality. Recognized for strong multi-tasking, problem-solving, and organizations skills while delivering exceptional service and support to the public, clients, and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Manatee County Government - Department of Publix Safety
Bradenton, FL
10.2025 - Current
- Operate multi-line telephone systems to efficiently manage incoming emergency calls.
- Coordinate response efforts with law enforcement, fire services, and emergency medical teams.
- Maintain accurate records of dispatch activities and incident reports for operational review.
- Prioritize emergency situations to ensure rapid response and resource allocation.
Assistant Office Manager/I-9 & E-Verify Supervisor
Evolution Consulting, LLC
Sarasota, FL
04.2024 - 06.2025
- Assist Human Resources in coordinating office operations to ensure efficiency and productivity.
- Work with Human Resources regarding onboarding process for new hires, including orientation and training.
- Complete I-9 & E-Verify services for prospective employees with contracted clients.
- Maintain positive client relationships by fulfilling service requests, answering questions and timely correspondence.
- Guide and motivate employees to continuously grow knowledge and enhance abilities relating to their role.
Program Support Coordinator
All Star Children's Foundation
Sarasota, FL
10.2023 - 04.2024
- Planned and coordinated community training events for mental health professionals and prospective foster parents
- Prepared, presented and participated in enrichment and independent living activities for youth in Foster Care.
- Dealt professionally with team members and clients to enhance relationships.
- Provided administrative support for special projects
Family Support Specialist
All Star Children's Foundation
Sarasota, FL
06.2023 - 10.2023
- Supported families in creating safe, stable living environments for children.
- Provided crisis intervention and conflict resolution assistance when needed.
- Customized services to meet needs of culturally-diverse families with varied socioeconomic backgrounds and periodically provide in-home support to foster homes on ASCF's Campus.
- Arranged youth transportation for medical appointments, counseling and supervised visits.
Senior Background Check Investigator
Evolution Consulting, LLC
Sarasota, FL
08.2021 - 06.2023
- Complete pre-employment screening for various client groups (i.e. banks, hospitals, healthcare agencies)
- Place calls, send faxes/emails, and utilize third-party verification systems and companies to aide in the credentialing of potential candidate
- Safeguarded data and supported security measures, meticulously updating and maintaining sensitive files
- Conduct fingerprinting and send to the designated employer under the Florida Department of Law Enforcement database
Juvenile Detention Officer II
Manatee Regional Juvenile Detention Center
Bradenton, FL
06.2019 - 08.2021
- Safeguarded facility access, monitoring entrances and screening visitors.
- Conducted youth's initial detention intake as well as their release process
- Oversaw youth meal service, hygiene needs and daily activities of housing units and led incident inquiries/investigations to compile required reports.
- Built and maintained trust-based working relationships with youth, supervisors and coworker and remained alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Counseled youth using a trauma-informed lens.
Education
No Degree - Criminal Justice
Florida Memorial University
Miami Gardens, FLHigh School Diploma -
Manatee High School
Bradenton, FL06-2016
Skills
- Detail-Oriented Data Entry
- Effective Multitasking
- Versatile Communication
- Organizational Time Management
- Professionalism and Integrity
- Information Gathering
- Public Safety Awareness
Certification
- EMD - Certified Emergency Medical Dispatcher
- EFD - Certified Emergency Fire Dispatcher
- EPD - Certified Emergency Police Dispatcher
- PST - Certified Public Safety Telecommunicator
- CPR Certification
Timeline
Public Safety Telecommunicator
Manatee County Government - Department of Publix Safety
10.2025 - Current
Assistant Office Manager/I-9 & E-Verify Supervisor
Evolution Consulting, LLC
04.2024 - 06.2025
Program Support Coordinator
All Star Children's Foundation
10.2023 - 04.2024
Family Support Specialist
All Star Children's Foundation
06.2023 - 10.2023
Senior Background Check Investigator
Evolution Consulting, LLC
08.2021 - 06.2023
Juvenile Detention Officer II
Manatee Regional Juvenile Detention Center
06.2019 - 08.2021
High School Diploma -
Manatee High School
No Degree - Criminal Justice
Florida Memorial University