Kalimah Toon
Jersey City,NJ
Summary
Driven Public Safety Telecommunicator with proven expertise in emergency management and critical thinking, honed at the City Of Jersey City. Excelled in high-stress situations, ensuring swift, accurate dispatch coordination and enhancing response times. Demonstrated exceptional professionalism, integrity, and teamwork, contributing to continuous improvement in public safety operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
City Of Jersey City
02.2015 - Current
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance job performance.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
- Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
Toll Collector
New Jersey Turnpike Authority
06.2012 - 05.2014
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
Education
Bachelor of Arts - Sociology
New Jersey City University
Jersey City, NJ05.2013
Associate of Arts - Secondary Education
Hudson County Community College
Jersey City, NJ05.2009
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2006
Skills
- Professionalism and Integrity
- Public Safety Awareness
- Information Gathering
- Emergency protocols
- Call prioritization
- Stress Tolerance
- Incident documentation
- Emergency Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Prioritizing Situations
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Dispatch Coordination
- Computer-aided dispatching
- Public Safety Telecommunicator (PST)
- Flexible Schedule
- Providing Clear Directions
- Radio Frequencies Monitoring
- Information documentation
- Data Entry
- Police and fire procedures
- Task Prioritization
- Map reading skills
- Self Motivation
- Basic life support understanding
- Coaching and Mentoring
- 911 System Information Databases
- Continuous Improvement
- Adaptability
- Written Communication
- Emergency Response Procedures
- Telephone Etiquette
- Communications Training Officer (CTO)
- Professional Demeanor
- Call Records Maintenance
Certification
NECI Certification
Timeline
Public Safety Telecommunicator
City Of Jersey City
02.2015 - Current
Toll Collector
New Jersey Turnpike Authority
06.2012 - 05.2014
Bachelor of Arts - Sociology
New Jersey City University
Associate of Arts - Secondary Education
Hudson County Community College
High School Diploma -
William L Dickinson High School
NECI Certification
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