Mario Ramirez
Jersey City,NJ
Summary
To participate as a team member in a progressive organization where I can utilizes my proven skills, commitment, knowledge, and strong work ethic to add growth of the organization.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service
City of Jersey City
02.2024 - Current
- Intake tax payments and organize cashier office filing tax stubs and other tax payer information
- Backup as customer service to get tax payer information to paying tax payers
Bank Teller
TD Bank
07.2021 - 02.2023
- As a Bank Teller I handle big amounts of money from Cashing Checks, Withdrawing large to small amounts of money, answering phone calls for incoming customers as well selling TD Credit Cards and referring customers to obtain accounts in TD Bank
Warehouse Associate
Staffing Service USA
11.2020 - 05.2021
- Warehouse/Factory work
Front Door Asset Protection/Computer Clerk
BJ's
01.2017 - 09.2020
- Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
- Follows merchandise verification processes including cross-checking merchandise to member register receipts and verifying high dollar value items
- Records register receipt discrepancies and takes necessary action to rectify
- Monitors member and visitor traffic entering and exiting the club
- Delivers superior customer service to members, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
- Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Education
Associate in Applied Science - Applied Science
Hudson County Community College
Jersey City, NJSkills
- Sales
- Security
- Customer service
- Banking
- English & Spanish
- Surveillance
- Loss Prevention
- Customer service excellence
- Cash register operation
- Cash management
- Payment processing
- Product restocking
Timeline
Cashier/Customer Service
City of Jersey City
02.2024 - Current
Bank Teller
TD Bank
07.2021 - 02.2023
Warehouse Associate
Staffing Service USA
11.2020 - 05.2021
Front Door Asset Protection/Computer Clerk
BJ's
01.2017 - 09.2020
Associate in Applied Science - Applied Science
Hudson County Community College
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