Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Agrella

Troy,AL

Summary

Public safety professional with background in emergency communication and response coordination. Known for reliable performance during critical incidents and consistently providing precise information to emergency teams. Highly adaptable, strong team player, with focus on achieving effective outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Public Safety Telecommunicator

Pike County Communications District
01.2023 - Current
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Public Safety Dispatch Supervisor

City Of Dothan Police Department
05.2020 - 01.2023
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Proved successful working within tight deadlines and a fast-paced environment.

Public Safety Telecommunicator

Dothan Police Department
02.2014 - 05.2020
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Public Safety Dispatcher

Troy Police Department
06.2011 - 02.2014
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree -

Troy University
Troy, AL

Charles Henderson High School
Troy, AL
05.2008

Skills

  • National Law Enforcement Telecommunications System (NLETS)
  • Data Systems
  • Internet Protocols
  • Information Documentation
  • Ems Dispatch
  • Dispatcher Monitoring
  • National Crime Information Center (NCIC)
  • Dispatch Protocols
  • Data Entry
  • Call Prioritization
  • Emergency Medical Dispatching
  • Computer-Aided Design (CAD)
  • Prioritizing Effectively
  • Crisis Management
  • Conflict Resolution
  • Customer Relations
  • Quality Assurance Requirements
  • Shift Work
  • Proficiency in Microsoft Office
  • Staff Support

Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • First Aid/CPR Certified

Timeline

Public Safety Telecommunicator

Pike County Communications District
01.2023 - Current

Public Safety Dispatch Supervisor

City Of Dothan Police Department
05.2020 - 01.2023

Public Safety Telecommunicator

Dothan Police Department
02.2014 - 05.2020

Public Safety Dispatcher

Troy Police Department
06.2011 - 02.2014

No Degree -

Troy University

Charles Henderson High School

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