Destiny Abrams
8 Knights Court,NJ
Summary
Adaptable professional with a background in emergency communications, patient intake, and benefit enrollment. Strong in call handling, insurance verification, and incident documentation. Focused on accurate information, efficient coordination, and dependable service in high-pressure settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
911 Public Safety Telecommunicator
CAMDEN COUNTY COMMUNICATIONS
Linden, New Jersey
01.2024 - 08.2026
- Provided pre-arrival instructions to callers in life-threatening situations, guiding them through critical procedures like CPR and childbirth.
- Dispatched police, fire, and EMS units using radio and CAD systems.
- Prioritized urgent incidents and relayed critical information to field responders.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Answered emergency calls for Camden County Communications with calm, clear communication.
- Gathered caller details and verified locations for rapid response routing.
- Monitored radio channels for Camden County public safety activity, ensuring timely responses to incidents.
Patient Service Associate
Penn Medicine
Voorhees , NJ
08.2022 - 01.2024
- Checked in patients, confirming insurance details to facilitate seamless visit processing and minimize delays.
- Registered patients in Penn Medicine systems, verifying demographic information to ensure accurate patient records.
- Collected copays and explained billing steps during front desk intake to improve patient understanding and satisfaction.
- Scheduled appointments and coordinated follow-up visits across Penn Medicine clinics.
- Answered patient calls and resolved questions using Penn Medicine service guidelines.
- Collected urine samples according to physician orders to ensure accurate testing. or other specimens as needed per physician's orders.
Enrollment Specialist
Tristate Healthcare Services
Mount Laurel, New Jersey
06.2019 - 08.2022
- Completed healthcare enrollment applications for tristate service programs, facilitating access to necessary services for applicants.
- Entered customer data and verified information for accuracy and completeness.
- Explained enrollment steps, benefits, and plan choices to patients.
- Checked member eligibility and coverage details across client records.
- Updated enrollment records and maintained accurate, current applicant files to ensure compliance and accessibility.
- Used database systems to track enrollment status and case updates.
- Processed and printed disability, medical, and dental checks for member services.
Education
High School Diploma -
AUDUBON HIGHSCHOOL
Audubon, NJ07-2013
Some College (No Degree) -
Camden County College
Blackwood, NJSkills
- Pre-arrival guidance
- Call triage
- Call prioritization
- Incident coordination
- Computer-aided dispatch
- Radio operations
- Incident documentation
- Epic charting
- Insurance verification
- Appointment scheduling
- Record management
- Clear communication
- Customer service
- Handling payments
Certification
- CPR CERTIFIED
- Emd certified
REFERENCES
- Camden County Communications:
Lieutenant James Massonova
856-229-2040
Dispatcher Sabrina James
856-619-9244
- Penn Family Medicine
Registered Nurse Tanya Stankiewicz
856-357-3172
Registered Nurse Robert Vetricin
856-630-4101
- Tristate Administrators
Enrollment Supervisor Amy Franks
215-582-5284
Claims Supervisor Anna Ramirez
856-520-4541
Timeline
911 Public Safety Telecommunicator
CAMDEN COUNTY COMMUNICATIONS
01.2024 - 08.2026
Patient Service Associate
Penn Medicine
08.2022 - 01.2024
Enrollment Specialist
Tristate Healthcare Services
06.2019 - 08.2022
High School Diploma -
AUDUBON HIGHSCHOOL
Some College (No Degree) -
Camden County College