Maxwell Chapman
Summary
Offering strong interpersonal skills and dedication to maintaining public safety, with readiness to learn and grow in law enforcement environment. Bring solid understanding of community relations and critical thinking, along with ability to handle high-pressure situations. Ready to use and develop conflict resolution and effective communication skills as a Deputy.
Overview
6
6
years of professional experience
Work History
911 Public Safety Telecommunicator
Polk County Sheriff's Department
Des Moines, IA
07.2023 - Current
- Managed emergency calls, ensuring accurate information relayed to first responders.
- Operated dispatch software to track and prioritize incidents efficiently.
- Coordinated with law enforcement, fire departments, and medical services for rapid response.
911 Public Safety Telecommunicator
Marshall County Communications Commission
Marshalltown, IA
06.2021 - 07.2023
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Assisted callers in emergency situations with appropriate information and support.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Proved successful working within tight deadlines and a fast-paced environment.
911 Public Safety Telecommunicator
Grundy County Sheriff's Department
Grundy Center, IA
02.2021 - 05.2021
- Operated multi-line telephone systems to receive emergency calls and assess situations swiftly.
- Coordinated dispatch of emergency personnel to ensure rapid response times for critical incidents.
Correctional Officer
Hardin County Sheriff's Department
Eldora, IA
09.2019 - 05.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Enforced rules and regulations to maintain order among inmates.
Education
High School Diploma -
South Hardin High School
Eldora05-2018
Skills
- Data Entry
- EMS Dispatch
- Computer-Aided Dispatch(CAD)
- Map Reading Skills
- Prioritizing Calls
- Integrity and Honesty
- De-escalation Techniques
- Complex Problem-Solving
- Conflict De-escalation
Timeline
911 Public Safety Telecommunicator
Polk County Sheriff's Department
07.2023 - Current
911 Public Safety Telecommunicator
Marshall County Communications Commission
06.2021 - 07.2023
911 Public Safety Telecommunicator
Grundy County Sheriff's Department
02.2021 - 05.2021
Correctional Officer
Hardin County Sheriff's Department
09.2019 - 05.2021
High School Diploma -
South Hardin High School
Awards
I was awarded a Life Saving Award from the Ankeny Fire Department for leading a 911 caller through CPR.