Elisa Warren
TOLEDO
Summary
Dynamic professional with a proven track record at Lucas County, adept in emergency management and demonstrating exceptional communication skills. Expert in dispatch coordination and stress management, significantly enhancing response efficiency and patient care at St Vincent Mercy Hospital. Skilled in critical thinking and adaptability, ensuring high-stakes decisions are made swiftly and accurately.
Overview
23
23
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Lucas County
09.2017 - Current
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Analyze and quickly assess situations and make critical decisions under pressure
- Use clear and concise communication verbally and through radio air traffic
Patient Care Coordinator
St Vincent Mercy Hospital
06.2002 - 09.2017
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Education
No Degree - Psychology
University of Toledo
Toledo, OHSkills
- Incident documentation
- Dispatch coordination
- Emergency management
- Adaptability
- Stress management
- Excellent communication
- Active listening
- Time management
- Data entry
- Critical thinking
- Multitasking Abilities
Certification
NCIC Certification
LEADS Certification
Timeline
911 Public Safety Telecommunicator
Lucas County
09.2017 - Current
Patient Care Coordinator
St Vincent Mercy Hospital
06.2002 - 09.2017
No Degree - Psychology
University of Toledo
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