Daisia N. Holguin
El Paso
Summary
Dynamic and motivated professional seeking a challenging position that leverages proven skills and fosters personal and professional growth. Committed to contributing effectively within a forward-thinking department that values innovation and development. Eager to establish a rewarding career while delivering exceptional results and driving success. Passionate about continuous learning and adapting to new challenges in a collaborative environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
El Paso Fire Department
El Paso, TX
02.2022 - Current
- Respond promptly to emergency calls, assessing situations and dispatching appropriate resources to assure the safety of the public and the El Paso Police. Highly skilled in NCIC/TCIC. Review and assess the quality of fellow cohorts completed templates distributed nationally, state and city wide with important and pertinent information.
- Utilized advanced and proficient knowledge of the CAD system to track unit locations and optimize response times during high-pressure situations.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
Customer Sales Representative
Coach Outlet Store
El Paso, TX
11.2021 - 02.2022
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Trained new associates on product knowledge, sales techniques, and store policies to enhance team performance.
- Resolved customer inquiries and complaints promptly, contributing to positive brand reputation and retention rates.
Gymnastics Coach
WolfPack Training Academy
02.2017 - 08.2021
Cashier/ Sales Associate
Bath and Body Works
10.2018 - 08.2019
Education
Associates Degree - Psychology
El Paso Community College
El Paso, TX05-2025
Associates Degree - Fire Technology
El Paso Community College
12-2021
High School Diploma -
Bel Air High School
06-2017
Skills
- Professionalism and integrity
- Public safety awareness
- Call prioritization
- Emergency management
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking Abilities
- Organizational skills
- Effective communication
- Decision-making
- Coaching and mentoring
Accomplishments
- Completed EPCC’s Fire Tech Academy
- Graduated A/B Honor Roll
- Graduated Practicum in Business Management
Certification
TCOLE
- TCOLE License - 2022-Current
- Certified CPR, El Paso Fire Department - 2024
Timeline
911 Public Safety Telecommunicator
El Paso Fire Department
02.2022 - Current
Customer Sales Representative
Coach Outlet Store
11.2021 - 02.2022
Cashier/ Sales Associate
Bath and Body Works
10.2018 - 08.2019
Gymnastics Coach
WolfPack Training Academy
02.2017 - 08.2021
Associates Degree - Psychology
El Paso Community College
Associates Degree - Fire Technology
El Paso Community College
High School Diploma -
Bel Air High School