Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Daisia N. Holguin

El Paso

Summary

Dynamic and motivated professional seeking a challenging position that leverages proven skills and fosters personal and professional growth. Committed to contributing effectively within a forward-thinking department that values innovation and development. Eager to establish a rewarding career while delivering exceptional results and driving success. Passionate about continuous learning and adapting to new challenges in a collaborative environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

El Paso Fire Department
El Paso, TX
02.2022 - Current
  • Respond promptly to emergency calls, assessing situations and dispatching appropriate resources to assure the safety of the public and the El Paso Police. Highly skilled in NCIC/TCIC. Review and assess the quality of fellow cohorts completed templates distributed nationally, state and city wide with important and pertinent information.
  • Utilized advanced and proficient knowledge of the CAD system to track unit locations and optimize response times during high-pressure situations.
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
  • Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.

Customer Sales Representative

Coach Outlet Store
El Paso, TX
11.2021 - 02.2022
  • Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
  • Trained new associates on product knowledge, sales techniques, and store policies to enhance team performance.
  • Resolved customer inquiries and complaints promptly, contributing to positive brand reputation and retention rates.

Gymnastics Coach

WolfPack Training Academy
02.2017 - 08.2021

Cashier/ Sales Associate

Bath and Body Works
10.2018 - 08.2019

Education

Associates Degree - Psychology

El Paso Community College
El Paso, TX
05-2025

Associates Degree - Fire Technology

El Paso Community College
12-2021

High School Diploma -

Bel Air High School
06-2017

Skills

  • Professionalism and integrity
  • Public safety awareness
  • Call prioritization
  • Emergency management
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Effective communication
  • Decision-making
  • Coaching and mentoring

Accomplishments

  • Completed EPCC’s Fire Tech Academy
  • Graduated A/B Honor Roll
  • Graduated Practicum in Business Management

Certification

TCOLE

  • TCOLE License - 2022-Current
  • Certified CPR, El Paso Fire Department - 2024

Timeline

911 Public Safety Telecommunicator

El Paso Fire Department
02.2022 - Current

Customer Sales Representative

Coach Outlet Store
11.2021 - 02.2022

Cashier/ Sales Associate

Bath and Body Works
10.2018 - 08.2019

Gymnastics Coach

WolfPack Training Academy
02.2017 - 08.2021

Associates Degree - Psychology

El Paso Community College

Associates Degree - Fire Technology

El Paso Community College

High School Diploma -

Bel Air High School
Daisia N. Holguin