Alexis Holland
DeRidder,LA
Summary
Adaptable public safety telecommunicator with strong problem-solving and stress tolerance skills. Experienced in training new telecommunicators and ensuring seamless communication during high-pressure situations, contributing to improved emergency response outcomes.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
911 Public Safety Telecommunicator
Webster Parish E911
Minden, LA
07.2023 - 03.2026
- Coordinated emergency response efforts by efficiently dispatching resources based on real-time information.
- Operated multi-line phone systems to manage incoming calls from the public and first responders.
- Maintained accurate records of all communications and incidents for future reference and analysis.
- Provided critical information to dispatchers, enhancing situational awareness during emergencies.
- Assisted in training new telecommunicators on procedures, protocols, and use of communication systems.
- Utilized mapping software to pinpoint locations and optimize response times for emergency units.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
911 Public Safety Telecommunicator
Beauregard Parish E-911
DeRidder, LA
08.2022 - 06.2023
- Conducted regular system checks to ensure functionality of communication equipment and tools.
- Implemented process improvements that increased operational efficiency in emergency call handling.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
Cashier
Walmart
DeRidder, LA
06.2019 - 02.2021
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Biology With A Concentration in Forensics
Northwestern State University of Louisiana
Natchitoches, LA05-2022
High School Diploma -
DeRidder High School
DeRidder, LA05-2018
Skills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Incident documentation
- Information gathering
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Computer skills
- Confidentiality understanding
- Communications training officer (CTO)
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- FSC - Fire Service Communications
Timeline
911 Public Safety Telecommunicator
Webster Parish E911
07.2023 - 03.2026
911 Public Safety Telecommunicator
Beauregard Parish E-911
08.2022 - 06.2023
Cashier
Walmart
06.2019 - 02.2021
Bachelor of Science - Biology With A Concentration in Forensics
Northwestern State University of Louisiana
High School Diploma -
DeRidder High School