Chelsea Martinez
Carrollton,TX
Summary
Reliable professional with experience producing food made to order. Leader in swift and accurate customer service and satisfaction. Team-oriented and organized contributor to fast-paced, public-facing work environment. Diligent professional with background as Front Desk Liaison. Proven track record in managing front desk operations, customer service, and administrative tasks. Strong communication skills paired with the ability to quickly adapt to new software and procedures. Demonstrated impact through effective problem-solving abilities and streamlining office activities for maximum efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concessions Worker
Drake University College Of Business
Des Moines, IA
09.2024 - Current
- Stocked concession stands with supplies and food items.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Operated cash registers to process payments from customers.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
Rec Monitor
Bell Center
Des Moines, IA
04.2024 - Current
- Maintained records on system performance, maintenance activities, and other relevant data.
- Performed regular checks on equipment to ensure optimal working conditions.
- Acquired and maintained CPR and first-aid certification.
- Greeted visitors and provided them with information about the company.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Verified identification of customers before providing services or information.
Team Member
Cinemark Theaters
Lewisville, TX
10.2021 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Arts - Law (Pre-Law)
05-2027
High School Diploma -
05-2023
Skills
- Memorization
- Food handling safety
- Team Member Training
- Inventory reports
- Payment Processing
- Reliable team worker
- Effective communication abilities
- Comfortable standing for long time periods
- Engaging personality
- Organized multi-tasker
- Customer order fulfillment
- FLUENT IN Spanish
- Cash Handling
- Hygiene standards
- Safety Monitoring
- Customer Service
Affiliations
- Salt company (Church) bible study
- First generation organization
- La fuerza latina
Languages
Spanish
Native/ Bilingual
American sign language
Limited
French
Limited
Accomplishments
- Mock trial championship
- A/B Honors freshman year of high school
- National Spanish honor society
- Deans honor list
Certification
- Food handlers
- Pizza hut
- TABC
- CPR
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeInternshipWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementFlexible work hours401k match4-day work weekPersonal development programsWork-life balanceInterests
Lawyer
Timeline
Concessions Worker - Drake University College Of Business
09.2024 - Current
Rec Monitor - Bell Center
04.2024 - Current
Team Member - Cinemark Theaters
10.2021 - Current
Drake University - Bachelor of Arts, Law (Pre-Law)
Creekview High School - High School Diploma,
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