Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Mathews

Olathe

Summary

Professional logistics specialist with over 8 years experience adept in managing freight operations and ensuring efficient transportation solutions. Skilled in coordinating shipments, negotiating with carriers, and maintaining compliance with regulations. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable in delivering high-quality service and maintaining strong client relationships.

Overview

9
9
years of professional experience

Work History

Freight Agent/ President

Mathews Kingdom LLC
01.2024 - Current
  • Ensured accurate data entry for all information throughout the shipment lifecycle.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Enhanced customer satisfaction by proactively resolving issues and providing timely updates on shipment status.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.

National Account Manager

LK Transport
09.2022 - 12.2023
  • Fostered enduring client relationships, achieving a customer retention rate exceeding 95% through attentive relationship management.
  • Established and maintained strong relationships with key decision-makers, resulting in enhanced account stability.
  • Successfully managed multiple projects and priorities, consistently meeting or exceeding client expectations.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

Account Development Manager/ Account Representative

Freightquote by C.H. Robinson
09.2016 - 09.2023
  • Managed a portfolio of 45 high-value accounts, ensuring a 95% retention rate over six years.
  • Orchestrated the onboarding of 150+ new accounts, enhancing Logistics knowledge and satisfaction levels.
  • Excelled at building rapport with key decision-makers within each account to foster trust and loyalty.
  • Secured enhanced profit margins through strategic negotiation of pricing options with clients and carriers.
  • Provided leadership in crisis management situations, resolving issues efficiently and maintaining high levels of customer trust.

Education

Bachelor of Arts - Psychology

University of Kansas
05-2016

Skills

  • Account Management
  • Freight Coverage
  • Customer Relationship Management
  • Customer Retention Strategies
  • CRM/ TMS Software
  • Cross-Functional Team Collaboration
  • Logistics Coordination
  • Customer Support
  • Customer Satisfaction
  • Time Management
  • Problem Solving
  • Business Development
  • Data Entry
  • Operations Management
  • Supply Chain Management
  • Rate negotiation

Timeline

Freight Agent/ President

Mathews Kingdom LLC
01.2024 - Current

National Account Manager

LK Transport
09.2022 - 12.2023

Account Development Manager/ Account Representative

Freightquote by C.H. Robinson
09.2016 - 09.2023

Bachelor of Arts - Psychology

University of Kansas

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