Wael Al Horani

• Built and manage a growing B2B book of business within construction, manufacturing, and industrial sectors
  ● Developed long-term shipper relationships through consultative sales and logistics strategy alignment
  ● Negotiated carrier contracts to maintain profitability while ensuring service reliability
  ● Collaborated with dispatch and operations teams to ensure on-time delivery and customer satisfaction
  ● Generated new revenue through cold outreach, referral networking, and LinkedIn prospecting

● Managed approximately $1M annual book of business across small-to- mid-sized business accounts
● Maintained 90%+ client retention rate by balancing renewals, win- backs, and strategic upselling
● Increased portfolio revenue through consultative marketing strategy discussions and performance optimization
● Conducted regular account reviews to strengthen long-term partnerships and identify expansion opportunities
● Consistently met or exceeded monthly revenue targets

● Developed and managed B2B partnerships through AT&T Signature Program and FirstNet (First Responder) accounts
● Prospected and onboarded new business accounts, maintaining consistent pipeline growth
● Expanded existing accounts through consultative needs analysis and customized telecom solutions
● Strengthened corporate relationships to increase program adoption and revenue contribution

● Directed daily operations of high-volume retail location with full P&L accountability
● Led, coached, and developed sales team to exceed revenue and performance goals
● Improved customer satisfaction metrics through service process optimization
● Increased store revenue through strategic upselling initiatives and team performance management
● Managed staffing, training, forecasting, and KPI tracking

● Delivered consultative sales solutions tailored to customer needs
● Built long-term client relationships driving repeat and referral business
● Consistently exceeded sales quotas and performance benchmarks