Chelsea-Mayrie Valentine
Forest Grove
Summary
Versatile customer service professional with 5+ years of remote experience spanning healthcare, hospitality, reputation management, and social media operations. Certified Notary Public in and for the State of Oregon. Proficient in Google Workspace, Microsoft Excel, CRM platforms, and social media management tools. Recognized for delivering exceptional customer experiences, streamlining processes through SOP development, and maintaining high standards in fast-paced, compliance-driven environments. Effective communicator who collaborates seamlessly with cross-functional teams using digital tools.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Cambia Health Solutions
Remote
03.2026 - Current
- Guide callers through benefits, claims, and eligibility inquiries, serving as both advocate and primary point of support
- Research complex issues to provide accurate, complete answers when information is not readily available
- Deliver professional, positive customer service while ensuring compliance and accuracy in all communications
- Adapt communication style to meet each caller's unique needs and circumstances
- Proactively identify and resolve potential issues before escalation
- Prioritize customer satisfaction while upholding company mission and values
- Collaborate with team members and incorporate feedback to continuously improve performance
- Observe confidentiality and safeguard all patient-related information in accordance with privacy and compliance standards
Reputation Management Specialist
Vacasa
Remote
08.2021 - 10.2025
- Managed guest reviews across multiple platforms, ensuring messaging aligned with brand voice and standards
- Oversaw Facebook, Instagram, and X/Twitter accounts utilizing Meltwater, Sprout Social, and Meta tools
- Proofread and edited team responses to ensure consistency, tone, and professionalism
- Generated service tickets from guest feedback to facilitate timely resolution
- Compiled weekly reports and data analyses using Microsoft Excel and Google Sheets
- Created Standard Operating Procedures (SOPs) to enhance team efficiency and onboarding
- Maintained prompt and professional email communication with internal and external stakeholders
Guest Experience Agent
Vacasa
Remote
06.2021 - 08.2021
- Managed inbound sales and service calls with a focus on guest satisfaction and retention
- Assisted with travel bookings, modifications, and resolution of service issues
- Ensured precise data entry and secure processing of all transactions
- Conducted follow-up communications to verify complete resolution of guest concerns
Customer Service Specialist (Temporary Contract)
Startek
Remote
06.2020 - 06.2021
- Provided taxpayer assistance in accordance with IRS guidelines through precise data management
- Handled 75+ daily calls and emails while maintaining data integrity and compliance standards
- Delivered tailored solutions utilizing scripts, knowledge bases, and relevant documentation
- Consistently achieved top-tier customer service ratings and performance metrics
Education
High School Diploma -
Glencoe High School
Hillsboro, OR2012
Skills
- Customer Service & Support: Inbound & Outbound Call Handling, Benefits & Claims Support, Eligibility Verification, Guest Relations, Issue Resolution, Escalation Management, Customer Advocacy
- Communication & Collaboration: Professional Written & Verbal Communication, Proofreading & Editing, Team Collaboration, Cross-Functional Coordination, Feedback Integration
- Digital Tools & Platforms: Google Workspace (Docs, Sheets, Drive), Microsoft Excel, Meltwater, Sprout Social, Meta Business Suite, CRM Systems, Remote Communication Tools
- Operations & Data Management: Data Entry & Integrity, SOP Development, Process Improvement, Report Generation & Analysis, Quality Assurance, Compliance Adherence
Certification
Certified Notary Public, State of Oregon
Timeline
Customer Service Professional
Cambia Health Solutions
03.2026 - Current
Reputation Management Specialist
Vacasa
08.2021 - 10.2025
Guest Experience Agent
Vacasa
06.2021 - 08.2021
Customer Service Specialist (Temporary Contract)
Startek
06.2020 - 06.2021
High School Diploma -
Glencoe High School