Chelsea McAtee
Houston,TX
Summary
Proven leader in high-pressure environments, adept in conflict management and airline safety regulations, with a track record of enhancing passenger satisfaction at Southwest Airlines. Skilled in verbal communication and first aid, consistently delivering top-tier customer service while ensuring safety and compliance. Demonstrates unparalleled adaptability and reliability, significantly improving team performance and customer loyalty. Accomplished Flight Attendant offering over 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
06.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Ensured safety and comfort of customers onboard aircraft.
Head Bartender
Kirby Icehouse
09.2020 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Rustic
10.2018 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Flight Attendant
Mesa Airlines
01.2016 - 10.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Education
Nursing
Lonestar College
The Woodlands, TXSkills
- Customer Service
- Verbal Communication
- First Aid/CPR
- Reliability and punctuality
- Adaptability
- Airline Safety Regulations
- Conflict Management
- Leadership
Certification
CPR
Timeline
Head Bartender
Kirby Icehouse
09.2020 - 11.2022
Flight Attendant
Southwest Airlines
06.2019 - Current
Bartender
The Rustic
10.2018 - 05.2019
Flight Attendant
Mesa Airlines
01.2016 - 10.2018
Nursing
Lonestar College
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