Chelsea McCann
Monongah
Summary
Proven Sales Lead with a track record of fostering professional growth and skill development at Adams Hallmark. Excelled in customer service and sales planning, enhancing shopping experiences and boosting sales performance. I have successfully trained teams to achieve top performance, significantly improving customer loyalty and retention. Proficient in Microsoft Office Suite.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Lead
Adams Hallmark
11.2024 - Current
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Lead
Adams Hallmark
07.2021 - 11.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Lead Keyholder
Amy's Hallmark
09.2015 - 02.2021
- Opened inventory boxes and restocked shelves.
- Opened and closed store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Applied Science - Health Information Management
West Virginia Junior College
Morgantown, WV11-2018
Skills
- Costumer Service
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Money and check handling
- Microsoft Suite
Certification
Certified Professional Coder
Timeline
Sales Lead
Adams Hallmark
11.2024 - Current
Sales Lead
Adams Hallmark
07.2021 - 11.2022
Sales Lead Keyholder
Amy's Hallmark
09.2015 - 02.2021
Associate of Applied Science - Health Information Management
West Virginia Junior College
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