Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHELSEA MCCROSKEY

Berwind,WV
CHELSEA MCCROSKEY

Summary

Reliable and detail-oriented cashier and people person. Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors. Very good at thinking on my feet, and solving any potential customer issues that arise without help from management. Also a Hardworking Customer Service Representative with 5+ years of experience working with the public. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Intelligent Customer Service employee with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Applies effective teamwork, customer and sales skills simultaneously, and always uses good judgment when performing duties. Diligent kitchen worker possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

6
years of professional experience

Work History

Penny's Kwik Stop

Store Manager
02.2019 - 06.2021

Job overview

  • Led employees planning, implementation, and execution of merchandising and operating initiative
  • Worked with employees to identify opportunities in the store and to develop solutions and action plans for implementation
  • Created weekly schedules for employees
  • Provided timely feedback
  • Ensured proper inventory management and reduced overstock
  • Oversaw and recorded the delivery of merchandise
  • Improved sales
  • Determined when to order inventory and how much to order
  • Resolved employee and customer conflicts efficiently and patiently

DISH

Customer Service Representative
03.2016 - 10.2016

Job overview

  • Maintained up to date knowledge of products and services
  • Handled customer calls and responded to questions about services, products, and billing
  • Worked to address all customer concerns timely and effectively
  • Handled large call volume on a day to day basis calmly and happily
  • Developed successful tactics to sell products and services to customers
  • Used active listening and probing questions to understand the needs of each customer
  • Kept a smile on my face and in my voice and built rapport with each customer

McDonald's

Cashier/cook/cross Trained
11.2015 - 03.2016

Job overview

  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management
  • Mastered point-of-service (POS) computer system for automated order taking
  • Followed procedures for safe food preparation, assembly, and presentation
  • Assisted management with inventory control and stock ordering
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Resolved complaints promptly and professionally
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Took initiative to find extra tasks when scheduled duties were completed

Education

Riverview High School
Bradshaw, WV

General High school diploma
05.2013

University Overview

Skills

  • Relationship building
  • Cleaning
  • Microsoft Office
  • Upselling
  • Customer service
  • Windows
  • Operating Systems
  • Cooking
  • Sales
  • Desktop Support
  • Kitchen Experience
  • Live Chat
  • Computer Skills
  • Organizational skills
  • Cash register
  • Cash handling
  • Computer Operation
  • Microsoft Excel
  • Outside sales
  • English
  • Search engines
  • Typing
  • Store Management Experience
  • Retail Sales
  • Assistant Manager Experience
  • POS
  • Store management
  • Inventory Control
  • Fast learner
  • Dependable

Timeline

Store Manager
Penny's Kwik Stop
02.2019 - 06.2021
Customer Service Representative
DISH
03.2016 - 10.2016
Cashier/cook/cross Trained
McDonald's
11.2015 - 03.2016
Riverview High School
General High school diploma
CHELSEA MCCROSKEY