Quanana R. Daniels
Lexa,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Manager with over 9 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
29
29
years of professional experience
Work History
Senior Store Manager
Jordan's Kwik Stop
West Helena, AR
04.2014 - Current
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Monitored stock levels and ordering of new merchandise as needed.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Built relationships with vendors to negotiate pricing terms and secure better deals.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
Surveillance Specialist
Isle of Capri Casino
Lula, MS
02.2002 - 08.2024
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Operated recording equipment to capture video evidence of illegal activities.
- Analyzed trends in crime rates within specific areas monitored by the surveillance system.
Waitress Trainer
Bistro Bar and Grill
West Helena, AR
01.2010 - 05.2015
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Explained various techniques used in handling large groups of customers efficiently.
Ads and Sales
Helena World
West Helena, AR
03.2010 - 03.2011
- Developed and maintained customer relationships to ensure repeat business.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Cashier Manager
McDonald's
West Helena, AR
05.1995 - 06.2010
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Education
High School Diploma -
Central High School
Helena West Helena05-1999
Skills
- Staff Management
- Process Improvements
- Inventory Control
- Employee Scheduling
- Task Prioritization
- Team Leadership
- Team Building
- Staff Hiring
Accomplishments
- Mc Donald manger of the mouth
- isle of Capri employee of the mouth
- Phillips County Best waitress of the year 2012
- Trimark year of Excellence 2021 and 2023
- First Place on inventory 2022 Helena tobacco Store
- best for no cash shortage Jordan's #27 and Helena Tobacco Store 2021 and 2022
Affiliations
Trimarke stores consecutively in the Phillips County area. I'm a mother of three and two adopted children of my sibling and also a Wife of three years i pride myself on proper ethics honor and integrity.
Timeline
Senior Store Manager
Jordan's Kwik Stop
04.2014 - Current
Ads and Sales
Helena World
03.2010 - 03.2011
Waitress Trainer
Bistro Bar and Grill
01.2010 - 05.2015
Surveillance Specialist
Isle of Capri Casino
02.2002 - 08.2024
Cashier Manager
McDonald's
05.1995 - 06.2010
High School Diploma -
Central High School
Similar Profiles
Tia RichardsTia Richards
Sales Associate/Cook at Meyer's Kwik StopSales Associate/Cook at Meyer's Kwik Stop
Taylor PrestonTaylor Preston
Security Officer at Kwik StopSecurity Officer at Kwik Stop
Joshua HarrisonJoshua Harrison
Pricebook & Product Specialist at Kwik StopPricebook & Product Specialist at Kwik Stop