Chelsea McKnight
Manning,SC
Summary
Health Information Specialist with 2+ years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers technical support to maintain computer systems and resolves technical issues while conducting staff training and development of instructional documentation. Adept at managing high patient volumes in busy hospital environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements and financial procedures built over 6+ years in the field.
Overview
7
7
years of professional experience
Work History
Birth Certificate Clerk
McLeod Health Clarendon
07.2023 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Utilized document imaging software to index, store and retrieve records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Generated reports from database systems to track records.
Health Information Specialist
McLeod Health Clarendon
02.2022 - Current
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
Registration Representative
McLeod Health Clarendon
12.2020 - Current
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Gathered personal and insurance information from each patient.
- Answered questions about admissions, financial and hospital policies.
- Scheduled appointments based on individual patient requirements and facility availability.
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Scanned documents and insurance cards to include in patient charts.
Correctional Officer
Turbeville Correctional Institution
08.2019 - 12.2020
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
Admissions Assistant
Central Carolina Technical College
08.2016 - 08.2019
- Maintained professional, welcoming and orderly reception area to greet guests.
- Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Led tours for prospective residents and family members to show facilities and answer questions.
- Collaborated with IT professionals to troubleshoot student database issues.
- Created new reports required by admissions director and other administrators to assist in updating, changing and improving school application processes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
High School Diploma -
Johnsonville High School
Johnsonville, SC06.2016
Skills
- Understanding of filing systems
- Clerical skills
- Numeracy skills
- Employee training
- Legal notice publishing
- Policy analysis
- Records management
- Legal terminology
- Schedule Management
- Docket management
- Document preparation
- Database Management
- Court processes
- Financial report analysis
- Data verification
- Researching skills
- Money handling
Timeline
Birth Certificate Clerk
McLeod Health Clarendon
07.2023 - Current
Health Information Specialist
McLeod Health Clarendon
02.2022 - Current
Registration Representative
McLeod Health Clarendon
12.2020 - Current
Correctional Officer
Turbeville Correctional Institution
08.2019 - 12.2020
Admissions Assistant
Central Carolina Technical College
08.2016 - 08.2019
High School Diploma -
Johnsonville High School
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