CHELSEA MONGELL

• Reviewed procedures to assess current work processes and conditions using an objective template to improve operational transparency.
• Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
• Collaborated with IT professionals to develop software solutions that automated manual processes for improved efficiency and accuracy.
• Standardized procedures across departments by creating clear documentation of company processes.
• Trained employees on best practices for process management, increasing overall organizational efficiency and effectiveness.
• Led change management efforts during major system implementations or updates; ensuring minimal disruption to ongoing operations while maximizing benefits from new technologies.

• Recommended improvements for cross-functional projects and processes.
• Conducted thorough assessments of existing processes using process flow diagrams
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Evaluated current processes to develop improvement plans.
• Monitored implemented solutions, documented data and modeled trends.
• Completed process mapping to provide foundation for evaluations.

• Developed presentations pinpointing improvement areas identified during Director visits.
• Oversee the Merchandising Tracker each week to monitor budgets
• Assisted and learned other areas of the business, including the Logo and Sign shops
• Collaborated with marketing department to develop effective advertising materials that showcased 84 Sign Shop's products

• Worked with the management team to strategically guide sales reps in achieving quotas.

• Coach representatives daily on behaviors and sales processes.

• Worked closely with employees in danger of losing their jobs to help them return to company standards.

• Mentored Sales Representative to successfully become part of the management team.

• Collaborated with location Business Representatives to close small business sales.

• Monitor Customer Surveys and act accordingly to ensure satisfaction.

• Used digital tools, such as BlueJeans, SAP, and Salesforce.

• Served as point of contact for new system rollouts and a consistent go-to for all customer and system-related questions.