Chelsea Nelson
Port Huron,MI
Summary
With a background in sales and customer service, i am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self
Port Huron, MI
02.2018 - Current
- Lead with patience and understanding.
- Organize activities for 2 kids.
- Maintain household chores.
New Car Sales Associate
Northgate Ford Lincoln
Port Huron, MI
07.2014 - 02.2018
- Maintain vehicle knowledge and perform full product demonstrations.
- Calculate and explain different payment options to customers.
- Quickly respond to internet and phone call vehicle inquiries.
- Build relationships with customers and earned repeat business.
- Analyzed customer feedback surveys in order to identify areas of improvement.
BDC Representative and Inventory Management
Suburban Ford Of Sterling Heights
Sterling Heights , MI
02.2013 - 07.2014
- Answered phone calls, directed customer to the correct department.
- Scheduled appointments for customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Tracked and maintained 1,000 in-stock vehicles.
- Assisted with dealer trades.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Performed data entry into computer systems accurately and efficiently.
Floor Associate
Justice For Girls
Sterling Heights , MI
10.2012 - 02.2013
- Greeted customers at the door
- Cleaned and organized the store and storage room.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Restocked shelves as needed throughout the day.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Stayed after hours to help set up new displays.
Education
GED -
St. Clair Hight School
St. Clair, MI06-2012
Skills
- Follow-up skills
- CRM Software
- Email Communication
- Customer satisfaction
- Friendly and Enthusiastic
- Dependable and Responsible
Affiliations
- Gardening with my children
- Creating new designs and products with the Cricut
- Cub scout chair member, coming up with new fun activities for the kids. Take about 20 kids on field trips and camping trips. Most importantly make sure everyone is having fun while staying safe
Timeline
Stay at Home Mom
Self
02.2018 - Current
New Car Sales Associate
Northgate Ford Lincoln
07.2014 - 02.2018
BDC Representative and Inventory Management
Suburban Ford Of Sterling Heights
02.2013 - 07.2014
Floor Associate
Justice For Girls
10.2012 - 02.2013
GED -
St. Clair Hight School
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