Chelsea Njoku

• Resolved customer inquiries effectively, ensuring high satisfaction levels through active listening and problem-solving.
• Managed order processing and tracking using CRM systems to maintain accurate records and timely deliveries.
• Conducted follow-up calls to ensure resolution of issues, building strong relationships with customers for repeat business.
• Collaborated with team members to streamline communication processes, enhancing overall operational efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Delivered prompt service to prioritize customer needs.

• Maintained accurate inventory records using warehouse management systems to track stock levels.
• Coordinated inbound and outbound shipments, ensuring timely processing and delivery of goods.
• Monitored shipment schedules, proactively addressing potential delays to maintain workflow continuity.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Handled day-to-day shipping and receiving overseeing more than 100+ packages per day.

• Supported logistics processes by scheduling pickups and deliveries and optimizing timing.
• Worked closely with the inventory team to enhance system accuracy, achieving a 12% improvement in stock management.
• Communicated with drivers, customers, and other team members to provide instructions, updates, and support.
• Monitoring driver progress, addressing delays, and resolving any issues that arise during the delivery process.

Online

• Completed professional development in Amazon Learning skill (Aerial Lift/Cherry Picker) Onsite