CHELSEA N. KNIGHT
Columbus,OH
Summary
To utilize my leadership, organizational and strong communication skills to obtain a challenging position which allows me to further my training and advancement to a higher level of achievement.
Ability to work in a high-stress environment, communicating any and all information to the appropriate source, productive relationship builder; excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. Provide outstanding customer service, competent in keeping operations moving according to schedule, highly professional, dependable, reliable, and able to perform my duties with minimal supervision. I work well independently, as well as in a group.
Overview
11
11
years of professional experience
Work History
Guest Service Agent
Hilton Columbus Downtown
Columbus, OH
12.2023 - Current
- Provided directions to various locations within the city as requested by guests.
- Registered guests into the computer system accurately and efficiently.
- Handled cash transactions accurately while adhering to established accounting practices.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Made sure that all safety regulations were followed at all times.
- Greeted guests with a friendly and welcoming attitude.
Guest Service Agent
Hampton Inn by Hilton Columbus airport
Columbus, OH
04.2023 - 12.2023
- Provided directions to various locations within the city as requested by guests.
- Registered guests into the computer system accurately and efficiently.
- Handled cash transactions accurately while adhering to established accounting practices.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Made sure that all safety regulations were followed at all times.
- Greeted guests with a friendly and welcoming attitude.
BIRD SPECIALIST
RAISING CANES
Kent, OH
01.2015 - 12.2022
- Stocked shelves with inventory items.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Provided excellent customer service by responding to inquiries promptly.
- Assisted in training new employees on operations and customer service standards.
- Greeted customers in a friendly and professional manner.
- Handled customer payments securely following cash handling protocols.
- Ensured compliance with applicable laws regarding sale of age restricted products.
Education
Bachelor Degree - Business Management
Kent State University
Kent, Ohio01.2021
High School Diploma - College Preparatory curriculum
Eastmoor Academy High School
Columbus, Ohio01.2016
Photography program -
Fort Hayes Metropolitan Career Center
Columbus, Ohio01.2016
Skills
- Guest registration
- Cash handling
- Billing accuracy
- Safety compliance
- Customer service
- Administrative skills
- Proficient in all Microsoft Word programs
- Team player mentality
- POS terminal operation
Hobbies and Interests
- Varsity Cheerleader at Eastmoor Academy High school
- Two years on the Varsity cheerleading team
- Mystiq Jewels All-star Cheerleading Organization
- Four years with the Mystiq Jewels All-star cheerleading organization
- All-star team that competes throughout the Ohio & surrounding areas
- Girl Scouts of America
- Two years with Girl Scouts where I went on many field trips to various restaurants and parks
Timeline
Guest Service Agent
Hilton Columbus Downtown
12.2023 - Current
Guest Service Agent
Hampton Inn by Hilton Columbus airport
04.2023 - 12.2023
BIRD SPECIALIST
RAISING CANES
01.2015 - 12.2022
Bachelor Degree - Business Management
Kent State University
High School Diploma - College Preparatory curriculum
Eastmoor Academy High School
Photography program -
Fort Hayes Metropolitan Career Center