Chelsea Norman
Russellville,AR
Summary
Caring, empathetic Substance Abuse detoxification specialist with over 4 years of experience in building rapport with different clients and groups to encourage honesty and growth in recovery from substance abuse. Driven and resourceful, managing daily administrative support tasks and operations campus wide. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Treatment Specialist
ARVAC Freedom House
Russellville, AR
09.2017 - 01.2022
- Prepared monthly staff schedules
- Trained on-coming Treatment Specialists in data entry, health and safety practices, filing paperwork properly.
- RDS certified, CPR and First Aid certified and CPI certified.
- Observed and logged vitals on clients in detoxification unit, reporting vitals every 2 hours until clients were stable, documenting information about clients into database.
- Helped with training clients in healthy eating habits, personal hygiene, financial strategies, etc.
- Held activities(groups) for clients.
- Maintained safe, orderly and clean campus under supervision of Health and Safety.
- Answering and making phone calls, completing intakes (both admissions and medical intakes).
- Gathered information for monthly reports and maintained all critical incident, food stamp and meeting minute binders to provide to state for audits.
Sales Associate
Walmart
Dardanelle, AR
11.2015 - 07.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
Cashier
Exxon
Dardanelle, AR
02.2013 - 10.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cosmetologist
R-Salon
Russellville, AR
02.2012 - 04.2013
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
No Degree - Business
Arkansas Tech University
Russellville, ARCosmetology License -
Paul Mitchell Cosmetology School
North Little Rock, AR2012
High School Diploma -
Ola High School
Ola05.2006
Skills
- Crisis Intervention
- Specimen testing
- Goal Setting
- Medical assessment
- Medical documentation
- Multitasking and Time Management
- Task Prioritization
- Professional and Courteous
- Strong Organizational Skills
Certification
RDS certified
CPR and First Aid certified
CPI certified
RADD certified
Timeline
Lead Treatment Specialist
ARVAC Freedom House
09.2017 - 01.2022
Sales Associate
Walmart
11.2015 - 07.2016
Cashier
Exxon
02.2013 - 10.2015
Cosmetologist
R-Salon
02.2012 - 04.2013
No Degree - Business
Arkansas Tech University
Cosmetology License -
Paul Mitchell Cosmetology School
High School Diploma -
Ola High School