Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Novak

San Antonio,TX

Summary

Driven healthcare professional with a proven track record at Clover Health in managing patient health plans and reducing financial burdens. Excelled in compassionate caregiving and chronic disease management, enhancing patient well-being and independence. Demonstrated expertise in medical equipment operation and a commitment to achieving high customer satisfaction, evidenced by training peers and resolving complex issues efficiently. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

Overview

7
7
years of professional experience

Work History

Home Healthcare Specialist

St Benedicts Home Health
04.2021 - 10.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Member Experience Coordinator

Clover Health
01.2018 - 05.2018
  • Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Reconciled health insurance invoices for accounts and verified payments reflected current monthly activity.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

24 Hour Helpline

Medtronic Diabetes
06.2015 - 10.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Arts - Psychology

University of Texas, San Antonio
San Antonio
06.2016

Skills

  • Care Plan Development
  • Medical Equipment Operation
  • Compassionate Caregiving
  • Chronic Disease Management

Timeline

Home Healthcare Specialist

St Benedicts Home Health
04.2021 - 10.2022

Member Experience Coordinator

Clover Health
01.2018 - 05.2018

24 Hour Helpline

Medtronic Diabetes
06.2015 - 10.2017

Bachelor of Arts - Psychology

University of Texas, San Antonio
Chelsea Novak