Chelsea Ogiemwonyi
Fulshear
Summary
Professional Project Assistant/Customer service representative with over 5 years of experience completing high level projects. Completes tasks quickly and accurately. Diligent in communicating proactively to convey project status. Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Resourceful Project Assistant with background in remote work environments, known for high productivity and efficient task completion. Skilled in time management, digital communication platforms, and data analysis. Excel at teamwork, adaptability, and problem-solving to contribute to project goals effectively.
Skilled in remote project coordination, with rich experience in managing various tasks including scheduling, budgeting, and communication. Strong emphasis on organization and time management abilities to ensure smooth operation of projects. Proven ability to adapt quickly to new technologies, demonstrating proficiency in digital collaboration tools. Previous work has resulted in improved efficiency and successful project completions within designated deadlines.
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Talented professional brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones, and managing deliverables. Highly organized leader with great attention to detail.
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
7
7
years of professional experience
Work History
Project Assistant - Remote
Costco
Pearland
11.2022 - 09.2025
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Coordinated project schedules and timelines across multiple teams.
- Assisted in managing project documentation and tracking deliverables.
- Organized meetings and facilitated communication among stakeholders.
- Compiled reports and presentations for project updates and reviews.
- Supported budgeting processes by tracking expenditures and forecasts.
- Collaborated on process improvements to enhance project efficiency.
- Maintained project management software to ensure accurate information flow.
- Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Organized and maintained up-to-date records of project documents such as plans, budgets, progress reports and other related materials.
- Performed research into existing products and services as needed for new initiatives or proposed improvements.
Remote Customer Service/Sales Representative
Jacuzzi Bath Remodel
Houston
01.2023 - 03.2024
- Answer inbound/outbound calls, emails and chats from prospective customers.
- Provide detailed product and service information.
- Generate quotes and proposals based on customer needs.
- Coordinate scheduling for in-home consultations.
- Liaise with installers, contractors, and logistics teams to solve customer issues.
- Maintain accurate customer records and interaction logs.
- Utilized CRM software to manage customer interactions and track sales progress.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with design team to create customized bath solutions for clients.
- Supported marketing efforts by sharing customer feedback on new products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Identified potential opportunities to upsell products or services.
- Developed strategies for improving the customer experience.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Negotiated prices and set up contracts to finalize sales agreements.
- Processed orders, forms, applications, and requests.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
Customer Support/New Hire Training Lead
AT&T
Houston
01.2020 - 08.2022
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Troubleshot problems with software, hardware and networking for users.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Tracked changing software and technologies with potential to impact customer requirements.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed training materials for new hire onboarding processes.
- Coordinated with department heads to align training with business needs.
- Collaborated with managers on individualized learning plans for each new hire to ensure success in their role.
- Maintained records of employee training activities, certifications, and other related documents.
- Developed assessment tools to measure the effectiveness of the new hire training program.
- Drafted reports summarizing key outcomes from training initiatives for senior leadership review.
- Facilitated workshops designed to teach essential job skills such as problem solving, communication.
- Addressed questions or concerns raised by participants regarding the onboarding process.
- Implemented strategies for recognizing successes and addressing challenges faced by newcomers.
- Conducted training sessions to ensure successful integration of new employees into the organization.
- Created user-friendly materials that explained the company's policies, procedures, and expectations.
- Monitored progress of trainees to ensure they were meeting goals and objectives set forth by management.
- Advised supervisors on how to effectively coach and mentor new employees during their transition period.
- Organized team building activities to foster collaboration among newly hired personnel.
- Explained goals and expectations required of trainees.
Customer Service Representative remote
Dental Clinic
Houston
12.2018 - 02.2020
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate goals.
- Trained associates on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assisted patients in scheduling appointments and managing dental records.
- Responded to patient inquiries regarding dental procedures and insurance coverage.
- Coordinated with dental staff to ensure smooth patient flow during appointments.
- Educated patients on post-treatment care and oral hygiene practices.
- Handled billing inquiries and processed payments efficiently at the front desk.
- Trained new staff on customer service protocols and office procedures.
- Implemented process improvements to enhance patient satisfaction and service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Hightower Highschool
Mechanical Engineering tech. -
University of Houston
Pharmacy technician -
US Career instittute
Skills
- Active Listener
- Project Organization
- Vendor Oversight
- Travel and Event Coordination
- Telephone Etiquette
- Corrective Actions
- Team Support
- Payment Collection
- Schedule Management
- Error Resolution
- Microsoft Office
- Business Needs Analysis
- Project Assistance
- Customer Relations and Customer Satisfaction
- Communications
- Remote Conferencing
- Stakeholder communication
- Documentation management
- Team coordination
- Training and development
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Data analysis
- Virtual collaboration
- Deadline management
- Scheduling management
- Remote work experience
- Presentation development
- Client relationships
- Billing and invoicing
- Scheduling and calendar management
- Database entry
- Team support
- Contract documentation management
- Workflow Analysis
- Information technology management
Awards
- National Honors Society Award
- Ranked in Top 15% of class
- Elected Captain of Student Council
- Lady of Elegance Member
- Completed AP course in Real Estate
- Ladies of Distinction
- March of Dimes - Fundraiser for babies born with birth defects
- Communications Certification
- Customer Service Certification
- Life/Health Insurance License
- CPR Certification
- Dean's List
- 4 Year Medical Academics Award
- Pharmacy Technician Internship
Languages
English
Timeline
Remote Customer Service/Sales Representative
Jacuzzi Bath Remodel
01.2023 - 03.2024
Project Assistant - Remote
Costco
11.2022 - 09.2025
Customer Support/New Hire Training Lead
AT&T
01.2020 - 08.2022
Customer Service Representative remote
Dental Clinic
12.2018 - 02.2020
High School Diploma -
Hightower Highschool
Mechanical Engineering tech. -
University of Houston
Pharmacy technician -
US Career instittute