Chelsea Olivia Allan
Bartlesville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sedgwick Claims Management
Bartlesville, OK
09.2024 - Current
- Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
- Adapted communication style to meet needs of diverse customer base.
- Completed high volume of inbound and outbound calls within deadlines.
- Understood client needs and advised on relevant products, services, or opportunities.
- Met and exceeded assigned goals established by management.
- Collaborated with internal departments to find resolutions and conduct further research on customer account.
- Resolved customer concerns, following internal database prompts and company scripts.
Certified Peer Support Specialist
GRAND
Nowata, Oklahoma
02.2018 - 02.2020
- Helped clients navigate complex healthcare systems and advocated for their needs.
- Documented progress notes and maintained accurate records of all interactions.
- Reported on individual progress and new issues arising during treatment.
- Maintained confidentiality of client information in compliance with HIPAA regulations.
- Provided crisis management services to prevent, reduce, or eliminate emergencies.
- Collaborated with mental health professionals to provide comprehensive support services.
Education
High School Diploma -
Nowata High School
Nowata, OKSkills
- Computer Literacy
- Effective Communication
- Customer Service
- Scheduling
- Team Collaboration
- Data Entry
- Call handling
- Telephone Etiquette
- Multitasking Abilities
Timeline
Customer Service Representative
Sedgwick Claims Management
09.2024 - Current
Certified Peer Support Specialist
GRAND
02.2018 - 02.2020
High School Diploma -
Nowata High School