Keyana Sparks
Everett,PA
Summary
Highly motivated professional with a proven track record of building strong customer relationships and delivering tailored solutions. Exceptional communication, interpersonal, and problem-solving skills enable effective collaboration with diverse teams and ensure customer satisfaction. Committed to continuous process improvement and exceeding expectations, resulting in increased customer loyalty and business growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MyAdvisor
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Manager
DISCOVER FINANCIAL SERVICES
11.2023 - 07.2024
- Resolved customer complaints with empathy and understanding, resulting in customer satisfaction
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Followed bank security procedures to protect customer data and assets
- Reconciled account discrepancies and applied appropriate corrective actions
- Educated customers on bank policies and procedures
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
Community Care Aide
COMMUNITY LIFE
09.2020 - 10.2022
- Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care
- Kept detailed records of patient care and treatment plans to ensure continuity of care
- Assisted with patient hygiene and grooming, including bathing, toileting, and dressing
- Assisted with patient mobility and transfers, including assisting patients in and out of beds, chairs, and wheelchairs
- Maintained patient files, documenting patient progress and care provided
Direct Support Professional
Friends Aware Inc
06.2019 - 09.2020
- Developed and implemented recreational activities to promote clients' physical, mental, and emotional health
- Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene
- Supported clients' social and emotional wellbeing by providing guidance and positive reinforcement
- Created a positive learning environment that enabled clients to acquire and maintain new skills
Office Manager/Employment Specialist/Data Entry Specialist
KBE Services
02.2015 - 06.2019
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Organized and filed paper and electronic documents according to established procedures
- Provided front desk support, greeting customers and managing incoming calls
- Coordinated travel arrangements for staff, ensuring cost-effective and efficient trips
- Researched and resolved discrepancies between invoices and payments
Direct Support Professional
Skills of Central PA
10.2017 - 10.2018
- Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene
- Developed individualized care plans for clients that improved their quality of life
- Monitored clients to ensure their safety and well-being at all times
- Administered medications and treatments to clients according to prescribed instructions
Education
Diploma -
Everett Area High School
Everett06.2015
Skills
- Communication Skills
- Computer Skills
- Medical Terminology
- Computer Literacy
- Cardiopulmonary Resuscitation (CPR)
- Data Integrity
- Account Management
- Medication Administration
- Data Entry
- Microsoft Office
- Office Management
- Literacy
- Customer Support
- Customer Service
- Management
- First Aid
- Conflict Management
- Developmental Disabilities
- Spreadsheets
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Scheduling
- Administrative support
Timeline
Customer Service Representative
MyAdvisor
07.2024 - Current
Account Manager
DISCOVER FINANCIAL SERVICES
11.2023 - 07.2024
Community Care Aide
COMMUNITY LIFE
09.2020 - 10.2022
Direct Support Professional
Friends Aware Inc
06.2019 - 09.2020
Direct Support Professional
Skills of Central PA
10.2017 - 10.2018
Office Manager/Employment Specialist/Data Entry Specialist
KBE Services
02.2015 - 06.2019
Diploma -
Everett Area High School
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