CHELSEA OLMO
Bronx,NY
Summary
Professional and customer-focused individual with 5+ years of experience supporting front desk operations, scheduling, and high-volume service environments. Experienced in serving as a first point of contact, coordinating calendars, managing logistics, and delivering a high level of hospitality in professional settings. Known for strong organization, discretion, attention to detail, and the ability to thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Pro Assigned Sales Associate
The Home Depot
Bronx, USA
10.2021 - Current
- Deliver personalized customer service by identifying individual needs and offering product solutions
- Manage inventory, restock merchandise, and ensure shelves and displays are organized
- Handle transactions accurately and resolve payment discrepancies
- Coordinate shipping and delivery for large orders and follow up with customers
- Manage multiple client accounts and provide personal shopping experiences
Medical Receptionist
Riley J. Williams, MD - Hospital for Special Surgery (HSS)
Manhattan, USA
04.2019 - 10.2021
- Scheduled in-patient and out-patient surgeries between HSS main campus and ASC
- Advised patients on pre-op procedures, insurance authorization, and recovery timelines
- Managed eligibility checks, benefits verification, and prior authorizations
- Handled high call volumes and triaged inquiries professionally
- Scheduled office and inter-office meetings and ordered office supplies
Hostess/Waitress
JJ Busco's
Bronx, USA
05.2018 - 02.2019
- Warmly greeted and seated guests, managed reservations, and waitlists
- Trained and mentored new host staff on service standards
- Oversaw register operations and opening/closing procedures
Cashier / Barista
Dunkin' Donuts
Bronx, USA
08.2016 - 05.2018
- Handled cash and card transactions and reconciled daily sales
- Delivered prompt service in a fast-paced environment
- Maintained cleanliness and functionality of equipment
Education
B.A. - Human Biology
CUNY Hunter College
Manhattan, NY02.2026
High School Diploma -
St. Raymond's Academy for Girls
Bronx, NY06.2018
Skills
- Customer Service & Sales
- Scheduling & Calendar Management
- Medical Insurance & Prior Authorizations
- POS & Cash Handling
- Multitasking in Fast-Paced Environments
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Calendar
- EMR Systems (eg, EPIC or similar)
Timeline
Pro Assigned Sales Associate
The Home Depot
10.2021 - Current
Medical Receptionist
Riley J. Williams, MD - Hospital for Special Surgery (HSS)
04.2019 - 10.2021
Hostess/Waitress
JJ Busco's
05.2018 - 02.2019
Cashier / Barista
Dunkin' Donuts
08.2016 - 05.2018
B.A. - Human Biology
CUNY Hunter College
High School Diploma -
St. Raymond's Academy for Girls