Will Ernst
Green Bay,WI
Summary
Business Management Graduate with hands-on experience with retail operations, customer service, and event coordination. Recognized for delivering excellent customer service, having strong teamwork skills, and leadership in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Pro Shop Sales Associate
Green Bay Packers
07.2023 - Current
- Delivered exceptional customer service by engaging with large volumes of fans and customers, identifying needs quickly, and recommending merchandise solutions that enhanced overall satisfaction and sales outcomes.
- Partnered with team members to execute inventory management processes including stock organization, replenishment, and floor presentation to ensure product availability and visual standards.
- Thrived in a fast-paced, high energy environment while maintaining professionalism, efficiency, and attention to detail while serving high volumes of customers.
- Collaborated effectively with team members and supervisors to execute daily operational goals, demonstrating reliability, strong communication skills and the ability to perform under little or no supervision.
- Supported retail operations during high-traffic game days and peak seasons by maintaining organized sales floors, replenishing merchandise efficiently and ensuring consist product availability.
Event Operations Staff
Sean Ryan Sports Enterprises
06.2015 - 01.2025
- Set up and broke down venues by transporting equipment, arranging layouts, and preparing work areas to ensure events started on time and ran smoothly.
- Worked alongside teams of 20 staff members to complete event operations efficiently to consistently meet deadlines with minimal supervision.
- Tracked and organized equipment and product inventory before, during, and after events to maintain accountability and to prevent losses and delays.
- Assisted athletes and event personnel during time sensitive situations, helped manage designated areas, and maintained organizational event flow.
- Adjusted quickly to changing conditions- including weather, schedule changes, and unexpected issues-to keep operations running without disruption.
Student Teacher
University of Wisconsin-Green Bay
08.2022 - 05.2023
- Mentored and supported a cohort of 25 university students, providing academic guidance, study strategies, and personal development support throughout the academic year.
- Fostered an inclusive and collaborative classroom environment by promoting engagement, communication, and peer collaboration among diverse students.
- Led structured groups and one on one sessions focused on goal setting, time management, and academic success, strengthening student accountability and participation.
Education
Bachelor of Science - Business Administration, Emphasis in Entrepreneurship
University of Wisconsin Green Bay
Green Bay, WI05-2024
Skills
- Customer Service & Sales
- Leadership
- Event Coordination
- Problem Solving
- Attention to Detail
- Complaint Resolution
- Inventory Management
- Problem-solving skills
- Teamwork and collaboration
Timeline
Pro Shop Sales Associate
Green Bay Packers
07.2023 - Current
Student Teacher
University of Wisconsin-Green Bay
08.2022 - 05.2023
Event Operations Staff
Sean Ryan Sports Enterprises
06.2015 - 01.2025
Bachelor of Science - Business Administration, Emphasis in Entrepreneurship
University of Wisconsin Green Bay