Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Osburn

Chelsea Osburn

Point,TX

Summary

Dynamic sales professional with a proven track record at Kammok, adept at relationship building and persuasive sales techniques. Successfully increased client retention through exceptional customer service and strategic sales initiatives. Skilled in sales report analysis and organization, consistently achieving sales objectives while thriving in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Sales

Kammok
02.2023 - Current
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Collaborated with store management to improve sales strategies and meet sales goals.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Maximized sales opportunities by effectively managing sales territories, optimizing resource allocation and prioritization.
  • Created predictable sales pipeline by building strong outbound sales capability.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

911 Dispatcher

Rockwall Police Dept - City of Rockwall
10.2020 - 06.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Granite Bay High School
Granite Bay, CA
06-2008

Skills

  • Sales report analysis
  • Persuasive sales
  • Sales copywriting
  • Telecommunications sales
  • Sales skills
  • Sales Reports
  • Sales administration
  • Organization and multitasking
  • Critical thinking
  • Relationship building
  • Customer service management
  • Workflow planning

Timeline

Sales

Kammok
02.2023 - Current

911 Dispatcher

Rockwall Police Dept - City of Rockwall
10.2020 - 06.2022

High School Diploma -

Granite Bay High School

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Chelsea Osburn