Chelsea Penning
Tampa,FL
Summary
Results-driven professional with a strong background in customer service leadership and technical troubleshooting. Adept at managing teams, driving sales, and delivering personalized customer experiences while utilizing technical expertise to resolve complex issues. Skilled in mentoring, coaching, and motivating teams to achieve business goals, while ensuring operational excellence. Committed to fostering a positive, inclusive work environment, and continuously improving processes to enhance both customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Lead Guest Experience
Lululemon
Tampa, FL
07.2024 - Current
- Led floor operations to deliver exceptional guest experiences and technical product education.
- Assumed Supervisor on Duty role, assessing and addressing business, team, and guest needs.
- Ensured operational excellence by opening and closing store in readiness for guests.
- Reviewed business metrics, tracking sales goals to motivate team performance.
- Supported hiring processes through recruitment, selection, onboarding, and training initiatives.
- Provided real-time coaching and feedback to enhance team member development.
- Fostered inclusive team environment emphasizing respect, productivity, and high performance.
Technical Expert
Apple
Tampa, FL
01.2018 - 07.2024
- Delivered technical support and repairs for Apple hardware and software.
- Provided exceptional customer service through clear communication and tailored solutions.
- Mentored Genius Bar team members, serving as a technical resource.
- Diagnosed technical issues and collaborated with leadership to identify recurring problems.
- Supported escalated customer issues, ensuring timely resolutions within Apple's service standards.
- Contributed to an inclusive environment by sharing knowledge and embracing diversity.
- Balanced multiple repairs and customer interactions in a fast-paced environment.
Sales Associate
Urban Outfitters
Tampa, FL
01.2014 - 01.2019
- Delivered personalized customer experiences that aligned with company values.
- Utilized technology and omni-channel tools to enhance in-store, online, and curbside shopping.
- Maintained visual and operational standards to drive sales and improve customer satisfaction.
- Supported shipment processing and ensured inventory accuracy for omni-channel order fulfillment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Seasonal Sales Manager
Victoria’s Secret
Tampa, FL
04.2016 - 06.2018
- Drove store sales through personalized customer service and fitting expertise focused on beauty sales.
- Processed accurate transactions at Point of Sale, reinforcing customer buying decisions and promoting additional purchases.
- Executed merchandise processing, replenishment, and floorset activities to ensure seamless shopping experiences.
- Maintained visual standards, housekeeping, and backroom organization to enhance operational efficiency.
- Supported loss prevention strategies and shrink reduction initiatives to promote a safe work environment.
- Promoted Rewards Program to foster customer loyalty and drive repeat business.
- Demonstrated company values by engaging in teamwork and committing to exceptional brand experiences.
Education
Fine Arts
Florida International University
MiamiSkills
- Customer service and support
- Sales strategies and techniques
- Team leadership and collaboration
- Interpersonal communication skills
- Technical support and troubleshooting
- Problem solving and analysis
- Multitasking and prioritization
- Conflict resolution strategies
- Quality assurance processes
- Organizational skills and efficiency
- Inventory management systems
- Visual merchandising techniques
- Training and development programs
Timeline
Lead Guest Experience
Lululemon
07.2024 - Current
Technical Expert
Apple
01.2018 - 07.2024
Seasonal Sales Manager
Victoria’s Secret
04.2016 - 06.2018
Sales Associate
Urban Outfitters
01.2014 - 01.2019
Fine Arts
Florida International University