Chelsea Poplin
San Diego,CA
Summary
Accomplished Supervisor of Operations with a robust background in the Navy, adept at logistics management and staff development. Excelled in enhancing operational efficiency and workforce training, achieving high performance metrics. Proven track record in process improvement and maintaining oversight, fostering a culture of excellence and innovation. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Navy
01.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Supervisor in Training
Navy
01.2019 - 01.2020
- Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 50 employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated local insight and competitive activity to influence sales plans and tactics.
Administrative Assistant
Navy
09.2016 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
MBA - Economics
Liberty University
Lynchburg, VA05-2024
Master of Science - Mathematics
Wingate University
Wingate, NC05-2015
Skills
- Staff Evaluation
- Maintenance Oversight
- Logistics Management
- Process Improvement
- Inventory Management
- Data Analysis
- Performance Management
- Staff Development
- Schedule oversight
- Workforce training
- Data Management
- Business Administration
Timeline
Supervisor of Operations
Navy
01.2021 - Current
Supervisor in Training
Navy
01.2019 - 01.2020
Administrative Assistant
Navy
09.2016 - 01.2019
MBA - Economics
Liberty University
Master of Science - Mathematics
Wingate University
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