Chelsea Pride
Shelbyville
Summary
I have over 10 years of customer service experience between server positions, sales associate positions, and a secretary position at TrustPoint Hospital as well as 5 years patient care experience in an acute mental health inpatient setting. I also have experience with IDD and LTSS patients. I am committed to maintaining a safe and therapeutic environment for patients. I am skilled in intervention and de-escalation techniques and have a strong ability to build positive rapport with patients while maintaining good boundary setting. Healthcare is my passion. I am eager and continuously seeking to expand my knowledge/ skills through continued education or training. I am a hard working, highly motivated, quick learner, and an outgoing individual with a drive to succeed in the medical field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
TrustPoint Hospital
10.2023 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- I was nominated and selected to be the only nurse on the de-escalation committee at TrustPoint.
Unit Secretary
TrustPoint Hospital
02.2021 - Current
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained patient confidentiality in line with HIPAA regulations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with physicians, nurses and other healthcare personnel
- Provided information for patient admissions and discharges to foster timely processing
- Executed administrative duties to facilitate unit tasks and meet team goals
- Enhanced office productivity by handling high volume of callers per day
- Performed various administrative tasks by filing, copying and faxing documents
Patient Care Tech
TrustPoint Hospital
08.2019 - Current
- Chart 15 minute rounds on patients.
- Performed groups throughout shift and during shift change
- Take and record patient's vital signs for nursing staff
- Assist patient with any activities of daily living skills
Sales Associate
McGee's Prescription Shop
08.2012 - 11.2014
- Bag/ file prescriptions
- Daily financial report
- Answer phones with high call volume
- Design and decorate store for holiday displays
Education
Licensed Practical Nurse - Practical Nursing
Tennessee College of Applied Technology
Shelbyville, TN08.2023
Cosmetology -
At Paul Mitchell The
Murfreesboro, TN2018
High school diploma -
Shelbyville Central High School
Shelbyville, TN05.2014
Attended 2009-2013 -
The Webb School
Bell Buckle, TN08.2013
Skills
- Critical Thinking
- Verbal and Written Communication
- Detail-Oriented
- BLS Certified
- Customer Service
- Medical Charting
- CPR Certified
- Administrative Tasks
- Organization and Time Management
- Incoming Call Reception
- Patient Data Confidentiality
- Inpatient Care
- Patient Records Maintenance
Certification
- BLS
- CNA - Certified Nursing Assistant
Timeline
Licensed Practical Nurse
TrustPoint Hospital
10.2023 - Current
Unit Secretary
TrustPoint Hospital
02.2021 - Current
Patient Care Tech
TrustPoint Hospital
08.2019 - Current
Sales Associate
McGee's Prescription Shop
08.2012 - 11.2014
- BLS
- CNA - Certified Nursing Assistant
Licensed Practical Nurse - Practical Nursing
Tennessee College of Applied Technology
Cosmetology -
At Paul Mitchell The
High school diploma -
Shelbyville Central High School
Attended 2009-2013 -
The Webb School
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