Chelsea Pruitt
Duncan,South Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Market Support Specialist
AFL
09.2023 - Current
- Manage purchase order revisions, including updates to pricing, quantities, and shipping details.
- Process returns (RMAs)
- Retrieve and distribute essential documents such as packing slips and invoices.
- Maintain accurate pricing records in Salesforce, including blanket pricing updates.
- Support the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units.
- Prepare comprehensive and accurate quotations
- Maintain visibility on quotes and ensure timely follow-up while adhering to turnaround times.
- Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks.
Order Entry Specialist - Customer Service
AFL
05.2022 - 09.2023
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Assisted with auditing processed orders.
- Booked processed orders for the Energy, Industrial, Broadband and Service Provider, and Telco markets.
- Create price verification's for part numbers to ensure correct pricing is entered when a quote is not available to reference.
- Set up new item requests for items not yet active.
- Checked and reserved stock as requested by the Customer/CAR.
- Daily correspondence with CARS when any issue or question arises for an order.
Medical assistant
Urology center of spartanburg
11.2017 - 02.2020
- Resolve conflicts and issues with speed and efficiency
- Verify insurance eligibility and inform patients of payment options
- Collaborate with insurance providers on behalf of patients
- Record and update patient information in office application, Urochart and Nextgen
- Independently cleaned and prepared exam rooms for patient arrival
Care Coordinator
Chartspan
05.2016 - 10.2017
- Enforce securing confidential information at closing to protect customer privacy
- Diffuse intense customer situations to maintain high-level of satisfaction
- Consented patients into chronic care management program
- Updated patient chart accordingly using CCM application
Education
Diploma -
James F Byrnes High School
Duncan, SC01-2010
Associates - Applied Science
ECPI
Greenville, South Carolina01-2016
Skills
- Effective written communication
- Effective documentation practices
- Cultivating collaborative partnerships
- Detail-oriented data input
- Skilled in managing multiple tasks
- Analytical decision-making
- Efficient order processing
- Experience with Oracle applications
- Experience with Salesforce
- Experienced with Microsoft Office applications
- Part number verification process
- Customer support
Timeline
Market Support Specialist
AFL
09.2023 - Current
Order Entry Specialist - Customer Service
AFL
05.2022 - 09.2023
Medical assistant
Urology center of spartanburg
11.2017 - 02.2020
Care Coordinator
Chartspan
05.2016 - 10.2017
Diploma -
James F Byrnes High School
Associates - Applied Science
ECPI