Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Railey

Springfield,KY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

CAD Engineering

Inoacusa
02.2023 - 11.2023
  • Inspection of 100+ automotive parts, quality gauge checks, and functionality checks daily.
  • Enhanced design efficiency by implementing CAD software for complex engineering projects.
  • Delivered accurate, high-quality designs under tight deadlines, ensuring client satisfaction and repeat business opportunities.
  • Performed final quality assurance assessment of equipment to prepare for shipment.

Production Line Worker

Toyotomi America
11.2022 - 02.2023
  • General inspection and assembly of automotive sunroofs. Each rack containing 50 or less sunroofs per rack for inspection.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Skilled at working independently and collaboratively in a team environment.
  • Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.

General Helper

Jim Beam Brands
01.2017 - 11.2022
  • General helper in the bottling department, operating bottling machines, , label machines, fillers, and cappers
  • Forklift support for the shipping and receiving department
  • Operated packaging machinery efficiently to maintain consistent bottle fill weights without compromising product quality or speed.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.

Assembly Line Production Worker

Toyota Boshuku
05.2015 - 01.2017
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Troubleshoot issues with machinery or components promptly, preventing delays in the overall production process.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Customer Service Representative

SYKES Enterprises
08.2012 - 09.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Streamlined call center processes for improved efficiency and reduced wait times by handling more than 100 inbound calls each day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Enrollment Services Specialist

Conduent Business Services
01.2009 - 01.2010
  • Handled 80-100 inbound calls each day from customers receiving or looking to enroll in medicare prescription drug plans with CVS Caremark and Anthem Blue Cross and Blue Shield.
  • Provided pricing and prescription drug information as well as alternative and generic drugs that would be covered under each plan offered.
  • Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
  • Contributed to team success, consistently achieving call center monthly performance metrics of 85% or higher.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

High School Diploma -

Washington County High School
Springfield, KY
06.2008

Skills

  • Data Entry
  • Detail Oriented
  • Sales Associate
  • Forklift Certified
  • Microsoft Office
  • HIPAA
  • Records Management
  • Production Management
  • Paperwork Processing
  • Account Updating
  • Customer Service
  • Teamwork and Collaboration

Timeline

CAD Engineering

Inoacusa
02.2023 - 11.2023

Production Line Worker

Toyotomi America
11.2022 - 02.2023

General Helper

Jim Beam Brands
01.2017 - 11.2022

Assembly Line Production Worker

Toyota Boshuku
05.2015 - 01.2017

Customer Service Representative

SYKES Enterprises
08.2012 - 09.2014

Enrollment Services Specialist

Conduent Business Services
01.2009 - 01.2010

High School Diploma -

Washington County High School

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Chelsea Railey