Lillianna Kiel
CAD Librarian/Operations Lead
Mattituck,New York
Summary
A passionate and skilled professional with expertise in technical operations, data management, and repository oversight. Excels at integrating cutting-edge technologies into conventional library environments, optimizing project data process workflows for rapid results in corporate real estate, and delivering comprehensive data analysis and refinement. Proficiencies extend to Facility Management Systems (FMS), AutoCAD 2025, data visualization, data analysis, and a range of technical and managerial competencies. Brings a proven track record of enhancing operational efficiency and leveraging data-driven insights to drive organizational success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CAD Librarian/Operations Lead
JLL
10.2023 - Current
- Supporting Bank of America client for JLL.
- CAD Drawing Repository Maintenance.
- Operations Lead for International CAD Analyst Team.
- Managed collections of electronic project data for internal access for FMS updates.
- Kept up-to-date project records of Bank of America project materials across the portfolio, maintained inventory and corrected document upload errors.
- Maintained trusted Facility Vendor relationships in support of quality data initiatives.
- Developed and compiled reports on delivery of data and daily data cleaning.
- Increased system uptime by proactively monitoring CAD Central Repository and Lighthouse Data Rule health and addressing potential issues before they escalated.
- Boosted end-user satisfaction significantly by responding promptly to team and user feedback, making improvements based on their insights and requirements.
- Maximized resource utilization through project planning initiatives that identified opportunities for consolidation while maintaining quality standards.
- Spearheaded the development of custom reports based on complex data sets, delivering key insights to inform decision-making processes.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Other Skills
- Data Analytics
- Data Cleaning
- AutoCAD
- FMS
Head of Technology
Cutchogue New Suffolk Free Library
06.2021 - 10.2023
- Ensured smooth integration of new acquisitions into existing technology infrastructure with minimal disruption to daily operations.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Supported company growth initiatives by scaling up IT infrastructure to meet increasing demands on resources.
- Collaborated with cross-functional teams to identify technology needs and develop innovative solutions.
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
- Created customized technology solutions tailored to the unique needs of various departments within the organization.
- Evaluated emerging technologies for potential adoption in the organization, making strategic recommendations.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Negotiated vendor contracts for hardware, software, and services to reduce costs without sacrificing quality or functionality.
- Managed technology projects from conception to completion, ensuring timely delivery and stakeholder satisfaction.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for new software products.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Cross-Trained Librarian Trainee
Cutchogue New Suffolk Free Library
07.2020 - 07.2021
- Supported digital library collections containing e-books, audiobooks and digital media.
- Catalogued and organized books, materials and other documents for proper library management.
- Assisted library patrons with resolving computer problems.
- Located requested books on shelves and in library database and fetched items for patrons.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Created programs and activities to promote library usage and technology literacy.
- Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
- Drove expansion of library collections and programs in response to patron and staff needs and special requests.
- Researched and acquired new library materials to maintain updated library collection.
- Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
- Trained and supervised library staff, volunteers and other personnel.
- Facilitated community engagement by planning and executing various educational programs, workshops, and events.
- Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
Learning Technology Intern
Penfield Public Library
08.2017 - 12.2019
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Developed and delivered comprehensive training materials for students, ensuring that they were quickly brought up to speed on new Library learning tools.
- Improved student understanding of new Library technology by incorporating hands-on activities and project examples in class instructional settings.
- Developed comprehensive Learning Technology documents and materials, ensuring students had access to relevant and up-to-date information for their studies and projects.
- Optimized material usage through technology acquisitions for student and faculty use.
Usability Testing Intern (Library Website Rebuild)
Penfield Library
01.2017 - 05.2017
- Actively participated in regular meetings with Mentor and other interns, providing updates on usability testing progress and addressing any concerns or questions that arose throughout the project lifecycle.
- Validated more than 5 fixes for success and ADA compliance.
- Demonstrated adaptability by quickly learning new technologies as required for specific project needs, improving overall team performance and capabilities.
- Assisted in maintaining up-to-date records of test cases, assisting the team in tracking progress.
- Utilized advanced tools and technologies to effectively conduct thorough performance tests on Library homepage and website.
- Presented project findings at the SUNY Library Association Conference in 2017.
Education
Masters of Science - Information Science, Librarianship
University At Buffalo
Buffalo, NY 05.2020 - 12.2021
Bachelor of Arts - Creative Writing, Digital Humanities
State University of New York College At Oswego
Oswego, NY 05.2016 - 12.2019
Skills
Certification
Public Librarian's Professional Certificate
Timeline
CAD Librarian/Operations Lead
JLL
10.2023 - Current
Public Librarian's Professional Certificate
02-2022
Head of Technology
Cutchogue New Suffolk Free Library
06.2021 - 10.2023
Cross-Trained Librarian Trainee
Cutchogue New Suffolk Free Library
07.2020 - 07.2021
Masters of Science - Information Science, Librarianship
University At Buffalo
05.2020 - 12.2021
Learning Technology Intern
Penfield Public Library
08.2017 - 12.2019
Usability Testing Intern (Library Website Rebuild)
Penfield Library
01.2017 - 05.2017
Bachelor of Arts - Creative Writing, Digital Humanities
State University of New York College At Oswego
05.2016 - 12.2019
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