Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Rawe

Newberry

Summary

Dynamic Night Manager at Woodyard Grill with strong leadership and security awareness. Expert in complaint handling and staff training, enhancing guest satisfaction and operational efficiency. Proven ability to prepare bank deposits accurately while mentoring teams to achieve best practices. Committed to maintaining high standards in service and safety.

20 years experience working in restaurants. Servsafe manager course. re-certified in 2024.

Overview

21
21
years of professional experience

Work History

Night Manager

Woodyard Grill
06.2024 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.

Server

Peach's Restaurant
02.2007 - 08.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Ruby Tuesday
09.2004 - 02.2007
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree - Nursing

Manatee Technical College
Bradenton, FL

Skills

  • Security awareness
  • People management
  • Reservations management
  • Complaint handling
  • Payroll management
  • Servesafe Manager course certified renewed in 2024
  • Bank deposit preparation
  • Strong leadership
  • Staffing management

Timeline

Night Manager

Woodyard Grill
06.2024 - Current

Server

Peach's Restaurant
02.2007 - 08.2014

Server

Ruby Tuesday
09.2004 - 02.2007

No Degree - Nursing

Manatee Technical College

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Chelsea Rawe