Chelsea Reid
Gaithersburg,MD
Summary
Self-motivated Front Office Supervisor that brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Offering a commitment to organization and productivity in the hotel industry.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Westin Arlington Gateway
Arlington, VA
01.2022 - Current
- LightSpeed System
- Used internal software to process reservations, check-ins, and check-outs
- Managed guest's complaints, questions and addressed their problems to find a solution
- Incoming calls and redirect them or keep messages
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Established and updated work schedules to account for changing staff levels and expected workloads
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Prepared agendas and took notes at meetings to archive proceedings
Front Desk Agent
Hyatt Regency Bethesda
Bethesda, MD
02.2020 - 01.2022
- Oracle System/ OPERA
- Used internal software to process reservations, check-ins, and check-outs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Processing night audits/ billing issues
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities
Server- Shift Leader
FlowerChild
Rockville, MD
11.2018 - 12.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Bussed and reset tables to keep the dining room and work areas clean
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Kept register accurate through correct billing, payment processing, and cash management practices
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor's Degree - Human Resources
University of Maryland University College
Largo06.2022
Bachelor of arts - Hospitality Management
Mercyhurst University
Erie, PA2016
Associates - Hospitality Management
Montgomery College
Rockville, MD2019
Skills
- Quick and eager to learn w/ strong organizational abilities
- Microsoft & Excel experienced
- Decision Making
- Motivational Leadership
- Complex Problem Solving
- Recruitment and Hiring
- Handling Customer Complaints
- Multitasking and Prioritization
- Honesty and Integrity
Timeline
Front Office Supervisor
Westin Arlington Gateway
01.2022 - Current
Front Desk Agent
Hyatt Regency Bethesda
02.2020 - 01.2022
Server- Shift Leader
FlowerChild
11.2018 - 12.2020
Bachelor's Degree - Human Resources
University of Maryland University College
Bachelor of arts - Hospitality Management
Mercyhurst University
Associates - Hospitality Management
Montgomery College
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