Chelsea Reiter
Fleetwood,PA
Summary
Program Director with extensive experience in leadership, relationship management, and program development within the human services field, seeking to transition into sales. Bringing industry knowledge, strong communication, organizational, and client-focused skills to drive engagement, build lasting partnerships, and support business growth.
Overview
11
11
years of professional experience
Work History
Program Director
Via of the Lehigh Valley
Bethlehem, PA
06.2022 - Current
- Oversee daily operations of three programs serving about 140 adults with developmental and physical disabilities
- Supervise, train, and evaluate direct support staff and program supervisors
- Ensure compliance with state, federal, and Americans with Disabilities Act (ADA) regulations and other applicable standards
- Develop and implement person-centered programs focused on life skills, vocational training, and community integration
- Identify and resolve program challenges, including staffing shortages, behavioral incidents, and service gaps through effective problem-solving and decision-making
- Manage program budgets, staffing schedules, and resource allocation
- Monitor program quality through monthly audits, weekly reports, and performance metrics
- Collaborate with families, case managers, and external agencies to coordinate services as well as coordinate meetings for new business
- Lead incident investigations and implement corrective action plans
- Establish strong partnerships with internal and external stakeholders such as community volunteer sites for collaborative problem solving.
- Collaborate with various teams internally and externally to uncover issues, identify applicable solutions, and offer guidance for staff and participants
Program Manager
Via of the Lehigh Valley
Bethlehem, PA
05.2020 - Current
- Oversaw daily operations for two programs as well as 100+ participants and 40+ employees
- Led cross-functional teams to develop and implement program strategies enhancing service delivery.
- Facilitated training sessions for staff, promoting best practices in program execution and participant engagement.
- Collaborated with community partners to expand program outreach and enhance service offerings for diverse populations.
- Managed and supervised four program coordinators and daily program operations, complying with policies and regulations.
- Oversaw budget management for two programs, ensuring optimal resource allocation and cost control measures.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Assisted in program oversight, staff supervision, and daily operations
- Resolved day-to-day operational and client-related issues using critical thinking and sound judgment
- Supported development and implementation of individualized service plans
- Maintained accurate documentation and ensured adherence to policies and regulations
- Helped coordinate activities that promote independence and community engagement
Program Coordinator
Via of the Lehigh Valley
Bethlehem, PA
02.2019 - Current
- Assisted in program oversight, staff supervision of 8 or more employees, and daily operations
- Resolved operational and participant-related issues using critical thinking and sound judgment
- Supported development and implementation of individualized service plans for 25+ individuals
- Conducted staff training on behavioral support, safety procedures, and compliance
- Maintained accurate documentation such as daily progress notes and monthly and quarterly reports while ensuring adherence to policies and regulations
- Helped coordinate activities such as volunteer sites that promote independence and community engagement
Direct Support Professional
VIA of the Lehigh Valley
Bethlehem, PA
12.2014 - 08.2016
- Provided direct care and support to individuals with disabilities
- Assisted with daily living activities, skill-building, and behavior support
- Addressed client needs and behavioral challenges with patience, adaptability, and problem-solving skills
- Documented client progress and communicated effectively with team members
Education
Bachelor of Science - Sociology
Shippensburg University of Pennsylvania
Shippensburg, PA05.2013
Skills
- Proficient in Microsoft Office
- Budget coordination
- Operations oversight
- Strategic planning
- Staff development
- Organizational leadership
Timeline
Program Director
Via of the Lehigh Valley
06.2022 - Current
Program Manager
Via of the Lehigh Valley
05.2020 - Current
Program Coordinator
Via of the Lehigh Valley
02.2019 - Current
Direct Support Professional
VIA of the Lehigh Valley
12.2014 - 08.2016
Bachelor of Science - Sociology
Shippensburg University of Pennsylvania