Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Gotta

Pella,IA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

13
13
years of professional experience

Work History

International Export Coordinator

Vermeer
Pella, Iowa
05.2024 - Current
  • Developed relationships with overseas agents, freight forwarders and customs brokers to facilitate smooth exports.
  • Maintained customer records and updated them regularly to ensure accuracy of shipping documents.
  • Provided support services to exporters such as arranging transport, storage and insurance coverage for goods shipped abroad.
  • Collaborated closely with colleagues within various departments such as sales, logistics and accounting in order to ensure successful completion of export operations.
  • Monitored product shipment status from production through delivery at destination port or airport.
  • Coordinated the movement of goods between countries by air, sea or land transportation according to customer requirements.
  • Resolved any issues that may arise during the export process by communicating effectively with relevant parties such as customs officials, carriers and freight forwarders.

International Shipping Team Lead

Vermeer
Pella, Iowa
01.2023 - 05.2024
  • Motivated staff through positive reinforcement techniques.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Order Fulfillment Associate

Vermeer
Pella, Iowa
09.2021 - 01.2023
  • Coordinated with other departments to ensure efficient and timely processing of orders.
  • Verified order accuracy prior to shipment.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Processed incoming orders in a timely manner according to company standards.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Assisted with loading and unloading trucks when necessary during peak periods of activity.
  • Packaged items for shipping following established procedures.
  • Pulled and packed products from shelves based on customer orders.
  • Tracked merchandise movements using RF scanners.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Assisted in training new warehouse employees.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Manufacturing Supervisor

3m
Knoxville, Iowa
01.2017 - 09.2021
  • Resolved conflicts between workers within the department or with other departments.
  • Provided technical guidance to staff on manufacturing processes and troubleshooting issues.
  • Monitored production performance and ensured quality standards were met.
  • Developed plans for efficient use of resources like manpower, materials, equipment.
  • Planned, coordinated, and monitored daily operations of the manufacturing department.
  • Ensured adherence to safety protocols and regulations in the manufacturing process.
  • Inspected finished products for defects before they were shipped out to customers.
  • Supervised a team of 30+ employees in the manufacturing area.
  • Documented and submitted employee attendance and work hours.
  • Assisted machine operators with completing, inspecting and transporting finished pieces.
  • Noted equipment problems and requested maintenance support to minimize downtime.
  • Provided employee coaching and employment decisions.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

911 Communications Dispatcher

Marion County Sheriff's Department
Knoxville, Iowa
07.2011 - 01.2017
  • Verified accuracy of information received from callers before dispatching units to incidents.
  • Utilized computer-aided dispatch software programs for data entry, tracking unit locations and updating incident statuses.
  • Dispatched police, fire, medical or other personnel as needed to respond to emergency situations.
  • Assisted in the coordination of resources for emergency responders by monitoring radio communications and providing updates to supervisors.
  • Maintained a log of all incoming and outgoing calls, including type of call and response time.
  • Performed administrative duties such as filing reports, entering data into databases and preparing daily activity logs.
  • Transmitted messages using radios, telephones, computers or other communication devices according to established protocols.
  • Informed public safety personnel of relevant details concerning dispatched calls including location, nature of incident and any special instructions.
  • Answered emergency phone lines promptly and provided necessary information to responding personnel.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Researched vehicle, wanted and missing persons information.

Education

General Studies

Albia High School
Albia, IA
05-2003

Skills

  • Negotiation and Persuasion
  • Team Leadership and Motivation
  • Organizational Skills
  • Decision-Making
  • Professionalism
  • Effective Communication
  • Billing management
  • Relationship Management
  • Multitasking
  • Staff Management
  • Training and mentoring
  • Employee Motivation
  • Policy Enforcement

References

References available upon request.

Timeline

International Export Coordinator

Vermeer
05.2024 - Current

International Shipping Team Lead

Vermeer
01.2023 - 05.2024

Order Fulfillment Associate

Vermeer
09.2021 - 01.2023

Manufacturing Supervisor

3m
01.2017 - 09.2021

911 Communications Dispatcher

Marion County Sheriff's Department
07.2011 - 01.2017

General Studies

Albia High School

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Chelsea Gotta