Misty D. Shoemaker
Santa Rosa,CA
Overview
17
17
years of professional experience
Work History
International Export Coordinator
PSA BDP International
York
04.2022 - Current
- Receive and process customer orders.
- Secure bookings through contracted carriers, while ensuring that the process is timely and efficient.
- Resolve issues with carriers, such as routing, timing, and contract issues.
- Use packing lists to ensure that the correct information is being provided to the carriers.
- Comply with all customer requirements and shipping regulations.
- Point of contact for customers: address inquiries, provide shipping updates, and resolve any issues related to the export process.
- Generate daily reports to monitor shipments and statuses.
- Leverage knowledge of export documentation, customs procedures, and import process to support resolution of issues arising throughout export process.
- Familiar with HS codes, customs, and government agencies' rules and regulations.
- Created an environment with fewer work stoppages, with high rates of accuracy.
- Helped test new computer programs that are being implemented.
- Assisted with transitioning a new customer to the business.
- Received the Customer Service Award
International Import Specialist
Triple B Forwarders
Honolulu
04.2019 - 12.2021
- Assisted customers through all steps of the import process. Our main suppliers were located throughout Asia.
- Secured bookings and suppliers. Provided the best and quickest options for the customer, both logistically and financially.
- Guided them through the import process, including working with customs and customs brokers.
- Prepared them for the environmental and packaging issues that can arise.
- I also assisted with trucking to the end customer and inter-island shipping for both air and ocean.
- Worked with customers on claims at both ends of the supply chain.
- Worked closely with the warehouse and assisted with the ins and outs of all freight, as well as inspecting freight that came in and out of our warehouse.
- Worked closely with CBP and customs brokers to ensure the process went smoothly for the customer.
- Customer service is the utmost important responsibility, and clear communication and explanations are necessary to assist the customers.
- Worked diligently to find creative solutions for any problem that arose.
- Worked on billing and collections.
Senior Coordinator
BDP International Inc
York
01.2017 - 02.2019
- Prepare documents and complete data entry regarding international trade transactions relevant to global logistics.
- Manage and inspect open accounts, bank drafts, billing, letters of credit, and legal documents.
- Worked on SAP pertaining to specific clients. This included teaching my team members how to use the SAP.
- Communicate with international ocean carriers to ensure that manifests are accurate and adhere to regulations.
- Maintained clear, professional, and courteous relationships with clients, which resulted in becoming the primary point of contact.
- Developed new, more efficient methods for completing internal processes, with an emphasis on quarterly productivity improvements.
- Received the Customer Service Award for consistently demonstrating exemplary customer service.
- Demonstrated initiative and personally took over multiple special business units.
Documentation Specialist
BDP International Inc
York
01.2017 - 01.2018
- Prepared documents and entry of international trade transactions for an international client base.
- Audited shipping documents in order to ensure compliance with clients and customs regulations.
- Ensured accuracy on documents, including bill of lading, certificates of analysis, and invoices.
- Completed electronic filing of export shipping documents to the United States Census Bureau.
- Received exceptional performance scores annually from senior leadership.
- Recognized for stellar customer service skills and improving documentation systems, I was subsequently promoted to Senior Coordinator.
Volunteer English Teacher
Toyooka International Association
01.2015 - 01.2016
- Instructed multiple classes of adult Japanese students in conversational English.
- Led classes through an understanding of proper sentence structure, word and phrase definitions, and the greater complexities of the English language.
- Guided students toward feeling confident in all areas of the English language, and helped them feel comfortable with people of different nationalities and cultures.
- At the time, I obtained the ability to speak Japanese at a beginner level, as well as the ability to read Hiragana and Katakana.
Airport Manager
Roi-Namur Aviation Terminal
Roi
01.2010 - 01.2013
- Acted as a liaison between the U.S. Army and Continental and United Airlines.
- Oversaw a team of five air traffic agents, including duties associated with the hiring process and evaluations.
- Demonstrated thorough knowledge of FAA regulations, with emphasis on adhering to safety regulations, specifically FOD checks.
- De-escalated conflict and potentially dangerous situations between customers and staff while maintaining proper, professional customer service relations.
- Implemented a new, more effective reservation process, with documents created in Excel.
- Received recognition for the ability to prioritize cargo and personnel transportation to complete successful, timely mission operations.
Timeline
International Export Coordinator
PSA BDP International
04.2022 - Current
International Import Specialist
Triple B Forwarders
04.2019 - 12.2021
Senior Coordinator
BDP International Inc
01.2017 - 02.2019
Documentation Specialist
BDP International Inc
01.2017 - 01.2018
Volunteer English Teacher
Toyooka International Association
01.2015 - 01.2016
Airport Manager
Roi-Namur Aviation Terminal
01.2010 - 01.2013