CHELSEA RIVAS
Silsbee,TX
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and client-centric approach.
Overview
19
19
years of professional experience
Work History
Assistant Coordinator of Dual Credit
Lamar Institute Of Technology
Beaumont, TX
10.2025 - Current
- Coordinated departmental events to enhance student engagement and community outreach initiatives.
- Streamlined communication channels between faculty, staff, and students to improve information dissemination.
- Developed training materials for new staff to ensure consistency in operational procedures.
- Assisted in the implementation of academic programs by collaborating with various departments and partner campuses
- Primary point of contact for 1/2 of the 48 partner campuses within the program
- Generate and provide grade reports, enrollment reports, and other information to both campus executives and partner campus facilitators.
- Advising and enrolling students in recommended pathway courses to achieve desired certifications and degrees.
- Attend events as representative of both department and institute, providing information to parents and partner campuses through presentations and one on one Q&A sessions
Administrative Associate Sr.
Lamar Institute Of Technology
Beaumont. TX
04.2025 - Current
- Coordinated office communications to enhance workflow efficiency and ensure timely information dissemination.
- Created a relational database to track student enrollment and course registration
- Managed scheduling and logistics for departmental meetings
- Organized multiple large scale events for students across available classrooms and venues throughout campus
- Created and maintained filing systems, improving document retrieval speed and organization across departments.
- Assisted in departmental purchasing tracking and expense reporting, ensuring accuracy in financial documentation and compliance including requisitions and purchase orders.
- Assisted in interviewing, hiring, and training new hires upon promotion to Assistant Coordinator
Support Specialist
Partners Resource Network
02.2020 - Current
- Providing administrative support, aiding in the production of webinars and virtual events, content marketing and dissemination, and the revision and development of training and educational materials for the organization
- Responsibilities include (1) effective outreach to professionals, agencies, and other organizations to boost awareness of organization and its projects, and (2) administrative support related to the activities of the School, Family, and Community Engagement Statewide Leadership Network
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Report directly to the Director of Statewide Services
Owner
Simply Chevalier/Belle Chevalier Designs
01.2016 - 01.2020
- Created an online boutique which specializes in handmade door decor
- Between my self-built customer base, and my passion for creating art, I’ve hand created over 1,000 wreaths and pieces of home decor of various sizes
- Running my online business, I have experience in accounting, purchasing, sales, website design and maintenance, social media presence, and network marketing
Preschool Teacher
Wesley UMC Mother’s Day Out
01.2011 - 01.2015
- Duties included education, entertainment, toileting/diaper care, classroom management, and feeding
Director of Marketing
Silva Employment Network
01.2008 - 01.2009
- Duties included making outside sales calls, inside sales and handling all customer intake and service after the sale
- Utilized industry specific software to track customers, assisted in all office clerical duties, attended multiple events a week including Chamber of Commerce for Beaumont, Port Arthur, and the surrounding communities
- I was considered the -outside- face of the company
Branch Manager
Labor Ready
Port Arthur, TX
01.2007 - 01.2008
- Duties included the daily opening and closing of branch, outside sales and marketing, safety inspections, Chamber of Commerce representative, supervision and payroll for over 75 employees, attending Corporate functions and sales events all over the country, and management of three office employees while coordinating with Beaumont branch
Education
Bachelor of Fine Arts -
Stephens College
Columbia, MO01-2003
Skills
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Publisher
- Outlook
- Windows/PC experience
- 10 Key Proficient
- Customer service
- Remote support
- Support services
- Client relationship management
- Empathy and patience
- Activity planning
- Call management
- Client communication
- Relationship building
Timeline
Assistant Coordinator of Dual Credit
Lamar Institute Of Technology
10.2025 - Current
Administrative Associate Sr.
Lamar Institute Of Technology
04.2025 - Current
Support Specialist
Partners Resource Network
02.2020 - Current
Owner
Simply Chevalier/Belle Chevalier Designs
01.2016 - 01.2020
Preschool Teacher
Wesley UMC Mother’s Day Out
01.2011 - 01.2015
Director of Marketing
Silva Employment Network
01.2008 - 01.2009
Branch Manager
Labor Ready
01.2007 - 01.2008
Bachelor of Fine Arts -
Stephens College