R'TAIJA PHILLIPS
Milwaukee
Summary
Detail oriented professional with 18 years of experience driving results in customer service, management, and fashion environments. Skilled in coordinating cross-functional teams, managing timelines, tracking deliverables, and ensuring process accuracy from concept to completion. Recognized for strong communication, organization, and the ability to adapt quickly in fast paced settings. Seeking to leverage process management and fashion industry experience into a Production Coordinator role supporting product lifecycle execution.
Overview
18
18
years of professional experience
Work History
Credit & Customer Service Coordinator
Kohls Department Store
Menomonee Falls
05.2022 - Current
- Developed and maintained effective communication with customers, resolving inquiries and improving overall service delivery.
- Analyzed customer service metrics to identify trends, informing strategies that increased operational efficiency and responsiveness.
- Provided mentorship and training to new team members, fostering a collaborative environment and improving staff retention.
- Monitored performance metrics and provided actionable feedback, driving continuous improvement in team operations and service delivery.
- Cultivated a culture of teamwork and accountability, mentoring associates to achieve personal and team goals effectively.
- Streamlined communication processes between departments, facilitating collaboration and enhancing the overall efficiency of customer service operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Credit & Customer Service Team Lead
Kohl's Department Stores
Menomonee Falls
01.2019 - Current
- Building and strengthening customer loyalty by finding the right solutions for customer needs
- Teaching, supporting, and modeling best practices for Credit teams
- Delivering excellent customer service
- Providing timely feedback on performance to individuals and teams
- Delivering a consistent customer experience for more than one line of business through attention to detail.
Manager
Culver's
Brown Deer
01.2008 - 01.2020
- Leading and training staff to ensure team development
- Providing positive customer service as a cashier
- Maintain Appearance of site
- Maintaining in store cash and bank deposits.
Credit & Customer Service Representative
Kohl's Department Stores
Menomonee Falls
01.2018 - 01.2019
- Providing positive customer service in a fast paced call center environment with the ability to deescalate calls
- Navigating computer systems such as Solution Builder, SNAP, and KOS.
- Sharing best practices & assisting my peers with finding information to be self-sufficient while resourcing on the floor.
Sales Assistant
Stephanie Horne Boutique
Milwaukee
01.2015 - 01.2016
- Provide customer service for all clientele
- Maintain appearance of store
- Unpack and track all inventory
- Stock all inventory on store floor
- Uphold high standards for well known brands
- Communicate with vendors about incoming orders and damaged items
- Ensure all products meet company quality and standards
- File all invoices.
Fabric Sewing Specialist
Solaris Inc
West Allis
01.2013 - 01.2015
- Assisting with running and fixing Shima Seiki knitting machines
- Responsible for sewing and finishing of all flat knit medical compression garments
- Worked with knitting team on development of new products
- Worked with patients on creating custom medical compression garments.
Intern
Children's Apparel Network
New York
01.2012 - 12.2012
- Responsible for fabric and trim shopping
- Created catalogs, trend boards, and technical flats
- Created and maintained fabric and trim libraries
- Assisted with production/tech packages
- Revised and created CAD's and DGS sheets.
Education
Bachelor of Fine Arts - Fashion Design
The Illinois Institute of Art
Schaumburg, ILSkills
- Microsoft Office Suite
- Google Suite
- Adobe Photoshop
- Client communication
- Customer service excellence
- Conflict resolution
- Solution-oriented mindset
- Attention to detail
- Performance monitoring
- Time management
- Performance metrics
- Team leadership
Timeline
Credit & Customer Service Coordinator
Kohls Department Store
05.2022 - Current
Credit & Customer Service Team Lead
Kohl's Department Stores
01.2019 - Current
Credit & Customer Service Representative
Kohl's Department Stores
01.2018 - 01.2019
Sales Assistant
Stephanie Horne Boutique
01.2015 - 01.2016
Fabric Sewing Specialist
Solaris Inc
01.2013 - 01.2015
Intern
Children's Apparel Network
01.2012 - 12.2012
Manager
Culver's
01.2008 - 01.2020
Bachelor of Fine Arts - Fashion Design
The Illinois Institute of Art