Ania Toyer
Wells Fargo
McCalla,AL
13
years of professional experience
A dedicated professional with extensive experience in customer relationship management and team leadership. With over 5 years of banking experience and 10 years plus customer service experience . Successfully led training sessions and analyzed customer feedback to improve service quality and compliance standards. A detail-oriented individual with a versatile background known for exceptional problem-solving skills and commitment to cross-functional teamwork , ready to leverage expertise to drive operational excellence.
Work History
Credit Card Customer Service Representative
7 Years 11 Months- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Assisted customers with account management, fraud disputes, and payment processing.
- Educated clients on credit card features, benefits, and promotional offers to enhance satisfaction.
- Analyzed customer feedback
- Led meetings and trained new hires on how to perform tasks and procedures correctly to ensure they obtain good quality Q/A scores for compliance.
- Attended and passed the requirements annually for multiple compliance testing certificates for multiple roles for the bank such as MLO ( mortgage loan operator ) , disputes , fraud claim ,fair lending, anti -money laundering, lending truths and many more.
Assembly Line Worker/Retail Sales Associate
5 Months- Inspected and tested over 100 car part components for quality assurance and compliance with standards.
- Operated assembly line equipment to ensure efficient production flow.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Analyzed project specifications and prepared merchandise for sales.
- receive and count stock items and record data manually or using computer.
Health Care Assembly
2 Years 4 Months- risk management
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly.
- Strengthened communication skills through regular interactions with others.
- Prepared medical instruments and equipment to be shipped and sold to health care facilities.
- Uploaded data and information into Hygia database while also communicating with health providers regarding the sale or information on equipment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Associate /Customer Service Cashier
2 Years 3 Months- Enhanced customer satisfaction through proactive assistance and product knowledge.
- Managed inventory levels, ensuring timely restocking and organization on sales.
- Performed as a cashier.
- Helped customers open credit card accounts with the company and resolve account issues.
Education
High School Diploma
No Degree - Accounting And Finance
Skills
Microsoft office
microsoft outlook
microsoft excel
Dispute resolution
Banking compliance
Credit analysis
Policy adherence
Customer relationship management
Sales tactics
Microsoft Office Suite
Rapid data entry
Microsoft office
microsoft outlook
microsoft excel
Customer retention
Financial product analysis
Portfolio management
Problem-solving skills
10-Key data entry
Complaint resolution
Inbound call management
Documentation and reporting
Cross-functional teamwork
Staff development
Timeline
Credit Card Customer Service Representative
Wells Fargo
10.2014 - 09.2022Read More
Assembly Line Worker/Retail Sales Associate
JCIM ( Johnson Control )
03.2014 - 08.2014Read More
Health Care Assembly
Hygia Healthcare
03.2012 - 07.2014Read More
Sales Associate /Customer Service Cashier
TJ Maxx, TJX Companies
08.2009 - 11.2011Read More
Brown Mackie College
No Degree from Accounting And Finance
Read More
Bessemer City High
High School Diploma
Read More