Jasmine Lomax
Cordova,TN
Summary
Experienced Customer Service Coordinator with 9 years of comprehensive background in customer service and billing. Specializes in insurance documentation and payment collection. Adept at effectively de-escalating customer concerns, providing financial support, and meticulously managing detailed records. Skilled in multitasking across various computer applications while maintaining a smooth workflow. Seeking a Customer Service Coordinator role to leverage expertise and contribute to the success of a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Card Customer Service Representative
U.S. Bank
Remote-Memphis, TN
09.2023 - Current
- Answer incoming calls and assist customers with questions and concerns related to their credit card accounts
- Process and respond to U.S Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Properly diagnose customer needs and proactively educate them about the features and benefits of U.S Bank products and services
- Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S Bank can help meet their financial needs
- Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Enrollment/Billing Representative
Accredo Health Group / Express Scripts / Cigna
Remote-Memphis, TN
09.2021 - 09.2023
- Completes day-to-day Enrollment/Billing tasks without immediate supervision
- Provides financial related support for banking and/or billing related functions to new and/or existing accounts
- In-depth knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account
- Creates, analyzes, and responds to standard and/or non-standard reports
- Bills and/or collects outstanding/delinquent payments or issues payments
- Researches and identifies trends and develops and implements methods to improve results
- Able to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
- Utilize multiple computer applications simultaneously
- Proficient in using Microsoft Word, Excel, Cisco WebEx and PowerPoint, and internet research
Ophthalmic Assistant
University Clinical Health
Memphis, TN
06.2018 - 08.2021
- Reviews patient chart to ensure completeness and accuracy of information
- Performs testing required by type of exam scheduled, patient complaint and history
- Acts as scribe while physician examines patient entering data into electronic medical records or handwrites in paper chart, oversees patient flow
- Is able to perform lensometry, refractometry, applanation tonometry, basic muscle balance testing, assess pupils, assess the anterior chamber, confrontation visual fields and gross external exam
- Administer topical ophthalmic or oral medications under the direction of the physician
- Assists with in-office procedures ensuring proper informed consent is obtained, sets up and cleans up from procedures
- Assists in training of other ophthalmic assistants
- Complies with all State and Federal regulations
- Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.
Optometric Coordinator (Manager)
Visionworks
Mississippi
04.2016 - 06.2018
- Manage 5 OD techs as OD coordinator
- Assist with employee scheduling
- Resolve issues that arise with patients in a discreet and professional manner
- Appointment Scheduling
- Verifying Insurance
- Obtain and record patient medical history
- Preliminary Testing including Auto Refraction and Visual Fields
- Contact Insertion/Removal
- Contact ordering (regular and trials), stock, and notify patients when their contact lenses are available for pickup, dispense contact lenses to patients
- Schedule cataract extractions, cataract surgery aftercare and education
- Authorized drug refills and provided detailed prescription information to pharmacies
- Follow and enforce OSHA regulations.
Customer Service Representative
Easy Money
Memphis, TN
09.2014 - 04.2016
- Balancing currency, coin, and checks in cash drawers at ends of shifts, and calculating daily transactions
- Examining checks for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, that accounts have sufficient funds and recourse has been established
- Entering customers' transactions into computers to record transactions and issue computer-generated receipts
- Research regarding unsettled account balance that is completely or partially unpaid
- Investigate customer's accounts and documents methodically
- Resolve inconsistencies and prepare adjustments
- Evaluate claims denied for payment and poorly paid claims
Education
Bachelor of Science in Healthcare Administration -
University of Phoenix-Online Campus
Memphis, TNCertificate in Medical Assistant Program -
Concorde Career College-Memphis
Memphis, TN01.2014
Skills
- EMR Systems
- Data Entry
- Insurance Knowledge
- Claims Handling/Processing
- Administrative Skills
- Microsoft Word
- Microsoft Excel
- Customer service
- Technical support
- Medical records
Certification
CPR/BLS
Personal Information
Willing To Relocate: Anywhere
Timeline
Credit Card Customer Service Representative
U.S. Bank
09.2023 - Current
Enrollment/Billing Representative
Accredo Health Group / Express Scripts / Cigna
09.2021 - 09.2023
Ophthalmic Assistant
University Clinical Health
06.2018 - 08.2021
Optometric Coordinator (Manager)
Visionworks
04.2016 - 06.2018
Customer Service Representative
Easy Money
09.2014 - 04.2016
Bachelor of Science in Healthcare Administration -
University of Phoenix-Online Campus
Certificate in Medical Assistant Program -
Concorde Career College-Memphis