Jazmyn Rodriguez
Jacksonville,FL
Summary
Highly motivated and professional with over 7 years of experience in customer service, adept at handling customer issues with attentiveness and patience. Trained in Microsoft Word, PowerPoint, and Excel, with a strong focus on detail-oriented data management and organizational skills. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time data entry position that offers professional challenges and utilizes my interpersonal skills, time management, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Representative
TD Bank NA
Jacksonville, FL
03.2023 - Current
- Performed data entry tasks to update and maintain customer information accurately.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Managed high call volumes, reducing wait times and handling inquiries promptly.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information.
- Developed and updated databases to handle customer data.
Wealth Management, Customer Service Representative
Bank Of America
Jacksonville, FL
08.2021 - 03.2023
- Managed and entered data related to client financial goals and investment portfolios.
- Developed comprehensive financial plans and documented client information accurately.
- Built strong client relationships through regular communication and tailored advice.
- Ensured data accuracy in handling customer service inquiries and financial planning.
Medical Billing Representative
Vaco
Jacksonville, FL
04.2019 - 10.2022
- Increased accuracy in billing by meticulously reviewing and verifying medical codes and patient information.
- Streamlined workflows and implemented automation tools to improve the efficiency of the billing process.
- Reduced claim denials by following up with insurance companies and addressing discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Education
High School Diploma -
First Coast High School
06-2016
Skills
- Data Entry Proficiency
- Data Management
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Detail-oriented and Accurate
- Strong Organizational Skills
- Excellent Time Management
- Customer Service
- Quality Assurance
- Active Listening
- Billing Adjustments and Refunds
- Fraud Detection
- Account Management
- Payment Processing
Timeline
Credit Card Customer Service Representative
TD Bank NA
03.2023 - Current
Wealth Management, Customer Service Representative
Bank Of America
08.2021 - 03.2023
Medical Billing Representative
Vaco
04.2019 - 10.2022
High School Diploma -
First Coast High School